Help Desk Technician

Job Summary

We are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Tilton area. This role involves supporting internal employees’ technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.

• Provide over-the-phone technical support to internal employees across all client locations, with a focus on Portland, OR.
• Troubleshoot and resolve issues related to Dell and mobile products.
• Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system.
• Deliver excellent customer service and maintain a high level of professionalism in all interactions.
• Document and track issues, resolutions, and follow-up actions in the ticketing system.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Stay updated on the latest technology trends and support tools.

• 1-2+ years of experience in help desk or technical support roles.
• Proficiency in using a ticketing system for managing support requests.
• Excellent customer service skills with a strong focus on user satisfaction.
• Strong character, motivation, and a dedicated work ethic.
• Ability to work independently and as part of a team.
• Must require steel toed boots on their first day.
• Experience with the Cherwell ticketing system is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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