Technology Support Specialist

Requirements

• We require a vehicle for travel between school sites.
• We require the ability to pass an FBI/BCI background check.
• We prefer a technology certification or an Associates or Bachelors degree in computer science or a related technical discipline.
• We prefer knowledge of Microsoft Office, Google Workspace, Windows 10, macOS, and Chromebook operating systems.
• We prefer at least 1 year of help desk experience.
• We prefer at least 1 year of Windows experience.
• We prefer at least 1 year of hands‑on experience diagnosing, repairing, and deploying PCs and printers.
• We value strong customer service skills and a commitment to delivering an excellent experience for staff and students.
• We look for strong analytical and problem‑solving ability, with the judgment to prioritize issues effectively.
• We need excellent written and verbal communication skills, including the ability to explain technical concepts clearly.
• We look for the ability to stay composed in difficult or sensitive situations while maintaining positive working relationships.
• We value the ability to work independently within general guidelines and a self‑directed desire to grow within the organization.

Responsibilities:

• We manage the site locations ticketing system and resolve technical support issues promptly and professionally.
• We communicate clearly and independently with faculty, administration, and technicians to address daily technical challenges in the school environment.
• We diagnose, repair, and deploy PCs, printers, projectors, Chromebooks, iPads, and other classroom technologies.
• We support the maintenance and operation of enterprise client/server relationships and other hosted systems used by school departments.
• We assist the Network Engineer with special projects as needed.
• We support the Programs Manager and other staff with user account setup, organizational unit creation, and password resets in Microsoft Active Directory, Office 365, and Google Admin.
• We document our work in the ticketing system, review the queue for efficiency, and build knowledge-base resources for common issues.
• We provide professional development training for faculty and administration when appropriate.
• We help manage vendor relationships, including ordering replacement warranty parts and coordinating new equipment purchases.

Company:

We are Edu Tech Group, a leading IT services provider supporting K-12 education across local school districts. Our team works closely with faculty, administrators, and students to improve the learning experience through reliable technology support. We foster a collaborative culture where input is welcomed, professional growth is encouraged, and internal advancement is a core part of how we operate. This is a full‑time, in‑person role working about 40 hours per week between 7:00am and 6:00pm, with occasional evening or weekend availability.

We offer a competitive hourly rate of $19.00 to $25.00 and a benefits package that includes 401(k) with matching, dental, health, life, and vision insurance, paid time off, an employee assistance program, employee discounts, a flexible spending account, and a referral program.

• 401(k) with matching
• dental
• health
• life, and vision insurance
• paid time off
• an employee assistance program
• employee discounts
• a flexible spending account
• and a referral program