Data Center Technician II

The Data Center Technician II role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources.

A clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role.

A Data Center Technician II must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

• Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders.
• Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, Service Now, Access Logs, and Security Desk.
• Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation.
• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively.
• Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure.
• Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Serve as an escalation resource for Service Now ticket analysis and execution, including rerouting and validating complex requests.
• Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies.
• Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks.
• Work through uncommon upgrade/replacement requests.
• Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence.
• Conduct site safety walkthroughs and contributes to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE.
• Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answers complex customer questions and articulates alerts and anomalies.
• Escalate issues appropriately, follows remediation instructions, and communicates clearly with DCM/CIE regarding alert details and resolution steps.
• Owns access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments.
• Supports operational reporting, including customer-specific and security-related documentation.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.