Business Systems & Operations Specialist

PRIMARY PURPOSE

The Business Systems & Operations Specialist within the Graduate School of Education and Counseling (GSEC) reports directly to the Director of Finance and Operations. This role is primarily responsible for coordinating and optimizing the GSEC's business systems, including the human resources information system (HRIS) and customer relationship management (CRM) system, supporting system integrations, managing business process improvements, providing user training and technical support, and coordinating operational projects that strengthen the school's administrative and financial operations.

The ideal candidate will possess strong analytical and problem-solving skills, experience working with enterprise business systems and data, excellent project coordination and communication skills, and a collaborative approach to partnering with colleagues across HR, IT, and academic departments. To be successful in this position, the individual must excel at translating business needs into effective technical solutions, maintaining data integrity, managing multiple priorities, documenting and improving processes, and building productive relationships with stakeholders to support the mission and strategic goals of the GSEC.

• Act as the functional GSEC HRIS (Workday) coordinator responsible for adjunct contract development to meet hiring and payroll needs. Develop and implement information workflow between CRM (Salesforce), HRIS (Workday), and information reporting (Entrinsik Informer) systems.
• Act as the functional CRM (Salesforce) coordinator responsible for mentor contracts and associated accounting transactions. Implement information workflow between CRM and accounting systems.
• Ensure data integrity in systems by running reports and analyzing data.
• Monitor system performance and business process completion via regular audits.
• Analyze business and administrative user needs to inform recommendations to acquire, customize, and/or update software.
• Analyze, plan, test, implement, and evaluate technical solutions that support the strategic operations of the GSEC.
• Review scope of reported data, identify and diagnose irregularities and problems in data flow.
• Distinguish between human error, business process issues, and technical issues and elevate to the appropriate party.

• Collaborate with HR, IT and GSEC teams to optimize the college’s business systems used by the GSEC administrative staff.
• Serve as the GSEC’s technical point-of-contact to IT and HR to ensure that business systems run smoothly and meet operating needs. This will include collaboration with IT’s Enterprise Application and Information Systems staff.
• Participate in information security training as it relates to working with institutional data.
• Meet regularly with the Director and administrative user groups to collaborate on strategy and procedures that ensure organizational effectiveness.

• Develop user procedures, guidelines, and documentation.
• Create and present technology training workshops for administrative users.
• Investigate user concerns and provide explanations, solutions, and/or recommendations for resources to correct concerns.

• Evaluate new project requests, perform project management timelines, ensure project requirements properly capture and convey the needs of the GSEC users, and coordinate project progress.
• Identify appropriate implementation steps within the project management life cycle, considering the effects on resources involved.
• Support the Director with project management of critical operating projects.

• Create and maintain documentation of business processes. Maintain a central GSEC repository of process documentation.
• Participate in system upgrades, implementations, testing, and other technical projects.
• As a member of the Finance and Operations team, provide general operational and administrative support, including contract management, equipment support, and event support.

• Excellent analytical and critical thinking skills to evaluate complex…