Field Service Engineer (Onsite
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-08-02
Listing for:
Cognizant
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Computer/Desktop Engineer, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
- Desktop Support - Field services, 3 - 5 years, Windows 11 support, laptop/desktop hardware troubleshooting, printer support, x
- Audio visual devices, 2-3 years, Cisco VC devices troubleshooting, Telephony, x
- Networking / WIFI, 2-3 years, Troubleshoot network / WIFI issues, x
Applicants must be authorized to work in the US without sponsorship.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
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