Fulfilment Support Tech

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

• Transform waste collection to drive a better future for generations to come.

• Adaptability
  - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven
  - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first
  - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

Occasional travel may be required for customer installations or field service support. The primary work location is the Portland warehouse.

The Fulfillment Support Technician supports the preparation, configuration, quality control, shipment, return, troubleshooting, and repair of Routeware hardware. This position is primarily based at the Portland warehouse and is responsible for helping devices move accurately and efficiently through the fulfillment process. The employee may also occasionally travel to customer locations to assist with hardware installations, troubleshooting, repairs, and deployments. Field service work and travel are secondary responsibilities of the position.

• Configure new devices according to customer, product, and internal requirements.
• Perform quality-control inspections on configured devices before they are released to customers or internal teams.
• Coordinate the movement of devices through configuration, quality control, packing, shipping, repair, and return processes.
• Monitor assigned fulfillment work and help ensure orders are completed accurately and on schedule.
• Prepare customer shipments, including component assembly, device configuration, unit burn-in, data logging, packing, and shipping.
• Support hardware kitting, inventory preparation, order processing, and other warehouse activities.
• Assist with assigning and coordinating configuration work across Fulfillment and Field Service resources when directed.
• Maintain accurate configuration, shipment, repair, installation, and process documentation.
• Process return material authorizations and support RMA activities from intake through resolution.
• Troubleshoot returned hardware and software issues.
• Perform approved hardware repairs and prepare repaired or replacement equipment for shipment.
• Document product defects, hardware failures, software concerns, repair findings, and recurring technical issues.
• Communicate technical findings clearly to Engineering, Product, Support, and other internal teams.

• Occasionally travel to customer locations to support installations, deployments, troubleshooting, and repairs.
• Install computers, tablets, cameras, wiring, mounting equipment, and related Routeware technology on commercial trucks and other customer vehicles.
• Troubleshoot installation and equipment issues in a timely and professional manner.
• Follow Routeware installation standards, safety procedures, wiring practices, and customer-specific requirements.
• Accurately document completed work, installation issues, equipment conditions, and required follow-up actions.
• Communicate professionally with customers, coworkers, supervisors, and external partners.

• Manage time effectively across warehouse responsibilities, assigned projects, and occasional field service work.
• Maintain a clean, organized, and safe work area.
• Follow company safety, security, inventory-control, and documentation procedures.
• Provide technical assistance to Fulfillment, Field Service, Support, Product, Development, and other internal teams as needed.
• Perform other duties as assigned.

• Experience or demonstrated aptitude in computer hardware, electronics, vehicle technology, mechanical systems, or similar technical work.
• Ability to troubleshoot basic computer hardware and software issues.
• Ability to follow technical instructions, wiring diagrams, configuration procedures, and documented processes.
• Strong…