IT Help Desk

Current employees:
Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$40.27 - $49.52 Hourly

Department:

Department of County Assets (DCA)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

August 10, 2026

The Opportunity:

Are you a compassionate, approachable, and detail-oriented technical problem solver who loves helping others succeed? Multnomah County’s Department of County Assets (DCA) Information Technology Division is seeking a Help Desk Specialist to join our supportive IT Help Desk and Operations team!

As the frontline IT Help Desk c ontact for County employees, you will troubleshoot hardware, software, VPN, and network issues via phone and email. Using tools like Active Directory, SCCM, and remote software, you will resolve 65–70% of requests on first contact and escalation complex issues when needed

In this role, you will:

• Provide prompt, accurate, and empathetic technical assistance to County staff from all cultural backgrounds.

• Resolve broad-scale software, hardware, and network issues for Tier 1 and Tier 2 issues following established Knowledge Base articles and standard operating procedures.

• Ensure high-quality ticket documentation in the County’s call tracking system (Service Now), accurately categorizing issues and capturing detailed work logs.

• Stay up to date on emerging technology trends and system changes, contribute to Knowledge Base articles, and collaborate on team quality-improvement projects.

Our Commitment to Safety, Trust and Belonging_:_ Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential.

Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications / Transferable

Skills:

• Associate’s Degree, in lieu of a degree we will consider equivalent years of experience.

AND

• 3 years of customer service experience delivering professional, and culturally inclusive support.

• Demonstrated experience troubleshooting Tier 1 & Tier 2 technical issues across laptops, mobile devices, software, VPNs, printers, and network connections.

• REQUIRED cover letter expanding on your resume that describes why you are interested in this position and how you meet the minimum qualifications.

Preferred Qualifications / Transferable

Skills:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following:

• Experience using call tracking and service management systems such as Service Now.

• Experience resolving technical issues using Active Directory, System Center Configuration Manager (SCCM), or remote support tools.

• Experience drafting or updating technical Knowledge Base (KB) articles and standard operating procedures.

* Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military), or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

The Application Packet: Your completed application must include the following items:

• REQUIRED completed online application.

• REQUIRED…