Installation Specialist - Bilingual (Portland, OR

About Spot On We ’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh
* t about helping restaurants succeed.

Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.

• Conducting Virtual Site Surveys Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (trace routes, port checks) and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Conducting Installations Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead follow-ups with clients to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.
• Quality Assurance Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
• Hands‑on experience with restaurant POS systems, multi‑terminal deployments, and technology installations across QSR, full‑service, or franchise environments.
• Proven ability to manage complex, multi‑site projects independently and mentor junior team members.
• Experience conducting client‑facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Background in customer‑facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi‑location businesses.

• 2-3 years of restaurant and/or technical support experience.
• Experience in fintech or SaaS environments preferred.

• A high school diploma or GED is required.
• An Associate degree in…