Senior Manager, Customer Insights ( Onsite-Portland Oregon

Introduction

SymphonyAI is now hiring a Senior Manager, Customer Insights to be onsite with our client located in Portland, Oregon. This is a role for someone who doesn't just deliver insights — they embed themselves in the client's world, become indispensable to the team, and make the analytics platform part of how the client thinks every day.

As a Senior Manager, Customer Insights, you will be the dedicated consulting presence inside one of our grocery retail clients — working alongside category managers, merchant teams & leaders to translate customer data into decisions. You will own your client relationships, manage your own priorities, and deliver high-quality, actionable work without waiting to be told what to do.

What sets the best people in this role apart isn't just analytical skill — it's curiosity. The ability to hear a business question and ask three more questions before touching the data. To probe, spiral, and get to the real problem underneath. And then to bring the answer back in a way the client can actually use.

You will also be a champion for SymphonyAI tools — including the AI-powered capabilities that are increasingly central to what we deliver. That means actively using AI tools in your own work, helping clients understand what AI-driven insights mean for their business, and being the person who makes new technology feel accessible rather than intimidating.

• Serve as the day-to-day customer insights partner for your assigned clients — present, engaged, and proactively adding value.
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
• Represent SymphonyAI on-site or virtually as a seamless extension of the client's team; not a vendor relationship.
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding.

• When a client asks a question, ask three more — understand the business problem behind the business question before building anything.
• Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.
• Ensure every deliverable answers 'so what?' and 'now what?' — not just 'what happened.'
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client.

• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving — and bring that hands-on familiarity into client conversations.
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between 'the AI said this' and 'here's what you should do about it' — making AI-powered recommendations actionable and credible.
• Train client teams on SymphonyAI tools, actively demonstrating how AI-driven features connect to their specific business outcomes.
• Bring a consultative-sales mindset to tool adoption: understand the client's goals well enough to show — not tell — why the tools matter.
• Relay client feedback on AI features and tools back to internal product and delivery teams.

• Partner with CPG-focused groups on joint business planning and category-level insights.
• Contribute to best practices, training materials, and team knowledge-sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

• Deep Ownership:
  Treats the client's business like their own. Doesn't wait to be asked: spots problems, flags them, and acts. No task too big or too small.
• Probe & Spiral:
  Asks the question behind the question. Doesn't accept the first answer or the surface request — digs to understand the real business problem before building a single slide.
• Independent Operator:
  Works without a playbook. Manages their own priorities,…