Client Engineer

Varsity, a company under Treeline, is looking for a Client Engineer to handle complex technical issues across both remote and onsite client environments. This is a hybrid role that combines senior‑level remote support work with direct, in‑person client engagement in the field.

You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the city metro area as needed to deploy technology, resolve issues, and build client relationships in person. Beyond technical depth, this role requires someone who is genuinely at ease with people: able to walk into a client environment, read the room quickly, and communicate clearly and professionally whether you are speaking with an executive or an individual end user.

Strong independent judgment, a valid driver's license, and the ability to manage ambiguity in both remote and field settings are all essential.

Varsity is a technology services company operating as part of Treeline. Treeline is building a comprehensive software stack to transform traditional Managed Service Providers into a software‑defined model powered by automation and AI. Together, our work is grounded in the belief that organizations deserve technology partners who combine deep expertise with a genuine commitment to the people they serve. We help clients in the nonprofit, education, and healthcare sectors make strategic technology decisions that create real impact in their communities.

Developing and implementing great solutions requires both proven methodology and people who place a high value on delivering exceptional service.

• Escalation Resolution:
  Receive and resolve tickets escalated from Specialist I, taking full ownership from intake through root‑cause resolution and client communication
• Triage and Scope Assessment:
  Quickly assess escalated issues to determine whether resolution is achievable remotely or requires an onsite visit, and whether it can be resolved promptly or requires a structured, longer‑cycle approach. Communicate scope and timeline clearly to clients and internal stakeholders
• Onsite Field Support:
  Travel to client sites across the city metro area as needed to deploy technology, resolve issues that require hands‑on work, and maintain strong in‑person client relationships
• Audience Awareness:
  Calibrate communication and prioritization to the person you are supporting. Managers and executives have different needs and expectations than individual end users, and you will adjust accordingly without being prompted
• Infrastructure‑Layer Troubleshooting:
  Diagnose and resolve issues at the infrastructure level including M365 tenant configuration, networking, endpoint management at scale, and cross‑system dependencies
• M365 Administration:
  Manage complex administration tasks across Exchange, SharePoint, Teams, and Entra /AAD, including policy configuration, permissions, and cross‑tenant issues
• macOS Support:
  Provide advanced macOS support across security and system settings, application deployment and management, MDM tools and Apple Business Manager, application syncing and integration with iOS and Apple Cloud, and resolution of complex security and login issues
• Networking:
  Troubleshoot DNS, DHCP, VPN, and firewall issues across client environments and coordinate with network vendors when needed
• AI Platform Support:
  Support end users and client organizations working with generative AI platforms including Microsoft Copilot, Google Gemini, ChatGPT, and Claude. Apply working knowledge of prompt techniques and the underlying technologies behind these tools to troubleshoot and advise effectively
• Client Communication:
  Communicate directly with client contacts and end users on complex issues, setting expectations, explaining technical findings clearly, and maintaining trust through longer resolution cycles
• Tooling:
  Work within our PSA and RMM platforms to manage escalated work, maintain accurate records, and support reporting visibility across client accounts
• Documentation:
  Produce thorough, reusable documentation on complex resolutions, configurations, and recurring patterns,…