Desktop Support Specialist

The Desktop Support / Logistics Specialist is responsible for providing technical assistance to end-users, ensuring smooth operation of IT systems, and managing logistical processes related to hardware, software, and office equipment. This hybrid role combines hands-on technical support with coordination of inventory, procurement, and distribution of IT assets.

• Provide first- and second-level technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems, applications, and security tools.
• Assist with user account management (Active Directory, email, VPN, etc.).
• Document support requests, resolutions, and maintain knowledge base articles.
• Ensure compliance with IT security policies and data protection standards.

• Manage inventory of IT equipment, accessories, and spare parts.
• Coordinate procurement, shipping, and receiving of hardware/software.
• Track asset lifecycle: deployment, maintenance, upgrades, and decommissioning.
• Work with vendors and suppliers to ensure timely delivery and quality of products.
• Maintain accurate records of equipment assignments and returns.
• Support office moves, equipment relocations, and setup of new workstations.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems (Service Now, Jira, or similar).
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills for managing inventory and logistics.
• Ability to lift and move IT equipment when required.
• Effective communication and customer service skills.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• 2+ years of experience in desktop support or IT helpdesk.
• Experience in logistics, inventory management, or procurement is a plus.
• Detail-oriented and proactive.
• Ability to multitask and prioritize in a fast-paced environment.
• Team player with a customer-first mindset.
• Strong accountability and reliability.
• Independent thinker
• Professional

• Work hours 7-4 or 8-5 Monday - Friday
• Onsite at 4400 NE Halsey St., Portland OR 97213