Sr. Principal Security, Risk, and OT Solution Architect

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This Senior Principal Solution Architect is a functional and technical expert who consults with customers on implementing Service Now’s Risk, Security, and Operations Technology Management (OTM) solutions in line with leading practices, accelerating customer business outcomes, and helping build the practice. The role requires the person to be laser-focused on solving the most relevant customer challenges, providing support during sales cycles, engaging directly with our Customers and Partners, and advocating for customer needs within Service Now (e.g., Product Management, Customer & Partner Excellence, Training & Certification).

The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.

• Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications (Risk/Sec Ops/OT) and a Customer’s technology landscape, while informing the customer on governance leading practices.
• Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management for best practices for applications within a Workflow.
• Internally interact with the Platform Architect team to bring proactive risks to platform in customer landscape.
• Serve as a practice director on marquee accounts for security, risk, and OT, leading delivery teams, providing oversight, technical expertise, and being accountable for delivery standard adherence.
• Design and deliver Service Now OTM solutions with a technical architecture designed for long-term success and following Service Now technical standards and leading practices.
• Establish mutually beneficial relationships with Security, Risk, and OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
• Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
• Enable and mentor other members of the Service Now delivery team and partner ecosystem.
• Up to 20% travel annually, driven by customer needs and internal meetings.
• Ability to create documentation and service offerings to help promote our services.
• Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
• Acquire and maintain skills/certifications, in their first 90-Days of employment, such as Service Now Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
  • CMDB Fundamentals
  • USEM (VR)
  • Security Incident Response (SIR)
  • Integrated Risk Management (IRM) - RC, TPRM, BCM

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or…