Network Operations Engineer

Job Details

• Level: Experienced
• Job Location:
  
  HQ Office - Portland, OR
• Education Level: 4 Year Degree
• Salary Range: $62,400.00 - $93,600.00
• Travel Percentage:
  Negligible
• Job Shift: Day
• Job Category:
  Telecommunications

At Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today’s fast paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high quality, dependable connectivity capable of supporting even the most demanding user needs. Rooted in community, we believe strong, connected communities are essential to long term success.

That’s why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high speed, reliable services and why we actively engage with and contribute to the communities we serve.

We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously. Reliability is at the core of everything we do. We keep our commitments and deliver high quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth.

Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible. Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve.

Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve.

• Complete medical, dental, vision, and life insurance is available.
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.
• Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time!
• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear and Adidas for big discounts!

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

• Manage new UC implementations, working closely with Order Management on scheduling, as well as porting of Direct-Inward Dial (DID) numbers from the previous carrier to LS Networks.
• Review and confirm customer requirements against capability and capacity to deliver services.
• Review/create Operational Service Diagram(s) to represent the service delivery implementation.
• Reserve and document equipment and ancillary services, such as hardware, physical plant, IP addresses, and port assignments.
• Engage with appropriate groups, as needed, to determine next steps to augment production systems to meet service delivery requirements.
• Design circuits within and across regions for Ethernet, Internet, and TDM services.
• Design accurate, complex network solutions requiring routing protocols such as OSPF and BGP, including Layer 2 Carrier Ethernet, MPLS, and Layer 3 configurations.
• Support Order Management by assisting with technical coordination with customers, including status updates and technical inquiries.
• Assist with technical project management of customer network and UC implementations.
• Support internal and external (customer) calls to collect programming, configuration, and call flow information necessary to develop and implement/provision UC design, working with all cross-functional teams and entities to complete all tasks related to UC and network projects.
• Ensure validation is complete for handoff to other team members for provisioning of services.
• Stage and configure equipment for deployment and installation by Field resources.
• Provide technical…