Communications Technical Writing and Editing Specialist II

Inside the Role The Aftermarket Technical Communications team (Tech Comm) specializes in publishing and communicating technical, operational, and service information to truck drivers and service technicians in English, French, and Spanish. The intention of this position is to lead the packaging of technical content provided by subject matter experts and other sources that will be delivered to the aforementioned audiences. The "technical content" is made up of many different types of information: it can be repair instructions, diagnostic procedures, engineering information, other technical info and updates.

It can be in the form of text, video, animations, and more. The content is authored in PTC’s Arbortext XML editor, managed in PTC’s Windchill content management system, and published in HTML for web delivery and PDF for print. In this position you need skills in technical writing, communications, using XML software, presenting, and data analytics. We are looking forward to the implementation of new digital tools and processes that closely align with engineering sources and the future needs of the consumer.

We need someone who can continue to help us know our customers better and drive improvements in how we deliver our technical content.

Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $65,000 – $83,000 USD Pay offered dependent on knowledge, skills, and experience.

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

• Writes documentation for technical products, systems, processes, equipment operations & maintenance, research findings, etc. for internal or external audiences
• Determines an effective structure and layout for complex manuals and other technical documentation
• Conducts research and liaising with technical staff to ensure accurate interpretation of complex technical data, drawings, and specification
• Ensures that appropriate technical content and terminology review occurs and that provision is made for the incorporation of updates and revisions
• Edits content to improve clarity, impact, flow, meaning, and readability

• Bachelors degree in English, Writing, Journalism or related field, or BS in Mechanical Engineering
• 2+ years of experience with technical content development, and/or technical writing
• Demonstrated skill to develop and format technical manuals and Service Bulletins for Dealer and Fleet Technician’s readability
• Demonstrated skill with authoring HTML Content, or XML content in DITA format
• In-depth knowledge of English grammar and vocabulary
• An attached Resume is required

• Familiarity with Automotive and or Commercial Truck systems and components
• Demonstrated analytical skills and critical thinking
• Demonstrated ability to create technical illustrations, diagrams, workflows, and visual documentation that clearly communicate complex concepts to technical and non-technical audiences
• Project management experience, handling multiple short-turn around, critical projects at once
• Experience with PTC Arbortext
• Demonstrated skill using PTC Windchill to create bookmaps and manage workflows
• Demonstrated skill authoring technical procedures for publication in multiple formats

This position is open to applicants who can work in (or relocate to) the following location(s)- Portland, OR US. Relocation assistance is not available for this position.

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #One Team Best Team  culture, provides an…