IT Desktop Supervisor

Pay Range: $ - $

Annual Department:
Department of County Assets (DCA)

Job Type: Regular Non-Represented

Exemption Status:
United States of America (Exempt)

Closing Date:
September 10, 2026

Are you a natural leader with a passion for technology and a knack for bringing out the best in technical teams? Multnomah County is seeking an IT Desktop Supervisor to lead our skilled Desktop Teams who provide essential, hands-on IT support across the county, connecting our dedicated staff with the tools they need to serve the community. This isn't just about managing computers;

it's about empowering people and ensuring the technology that supports vital county services, from Libraries to Health Services, runs smoothly every day. This work matters… If you're ready to make an impact and shape the future of IT at Multnomah County, we would love to talk with you.

• Oversee daily desktop support operations, including task assignments, scheduling, and team meetings.
• Coach, mentor, and develop team members while tracking service request metrics and supporting career growth.
• Manage overall performance through proactive support, training, accountability, and established progressive discipline processes.

• Serve as the primary escalation point for complex technical issues, systemic challenges, and customer concerns.
• Partner with IT leadership and department peers to align team goals, streamline support, and participate in key projects.
• Manage vendor relationships, track team performance data, and act as a central liaison between end-users and specialized IT groups.

• Bachelor's Degree from an accredited college or university or equivalent practical and relevant experience.
• Three (3) years of experience in a team lead or supervisory capacity overseeing, demonstrating the ability to perform the duties of the position (equivalency of 7 years of qualifying training, education, and/or experience).
• Demonstrated knowledge of hardware, software, and peripherals.
• Excellent verbal and written communication skills with the ability to clearly convey technical information.
• Experience providing coaching, mentorship, and constructive feedback to a technical team.
• Demonstrated familiarity with IT support processes and best practices.

Required cover letter and resume should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement.

Ability to pass a criminal records check.

Must have a valid driver license.

• Experience in a medium to large IT organization.
• Experience with Active Directory, InTune, Jamf, SCCM, Azure, Entra .
• Experience with Windows OS.
• Experience with MacOS.
• Demonstrated experience in IT Support.

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Application Packet:

• REQUIRED completed online application.
• REQUIRED resume and REQUIRED cover letter covering relevant experience and education.

Resume should include the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

• Initial review of minimum qualifications:
  We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.
• Assessment of candidates:
  Review of the applicant's training and experience by a subject matter expert, an exam, or a screening interview (phone, technical, etc.).
• Consideration of top candidates:
  We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
• Background check and reference checks:
  All finalists must pass a thorough criminal records check and reference check.

• Employer-funded retirement savings.
• Health and dental insurance at very low cost to full-time employees and their dependents.
• Paid parental leave.
• Wellness programs.
• Work-life balance and stability.
• Support for upskilling, learning and development.
• And much more.

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential.

This…