Salesforce End User Support Portland

Salesforce Administrator

Robert Half is seeking a Salesforce Administrator to evaluate, document, and improve business processes for a non-profit organization based in Portland, OR.

Duration:
Through to January 2027 to start

Location:

100% Onsite

Schedule:

Monday - Friday at 8am to 5pm PST

Job Responsibilities:

• Provide one-on-one Salesforce coaching and support sessions for approximately 35 users.
• Proactively schedule time with users rather than waiting for support requests.
• Support users across the full spectrum of proficiency, from individuals who have never logged in to experienced users needing advanced reporting assistance.
• Troubleshoot Salesforce navigation, reporting, dashboard, data entry, and usability questions.
• Assist users with report creation, dashboards, and data access.
• Lead small-group training sessions, office hours, and power-user workshops.
• Support testing and validation efforts related to enhancements and releases.
• Partner with Salesforce administrators, developers, and vendors on escalated issues.
• Identify recurring challenges and recommend adoption and process improvements.
• Deliver high-touch support to users ranging from administrative staff through executive leadership.