Media Services Lead

Join our Team at Portland Community College Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs.

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Portland Community College is seeking an organized, collaborative, and technical Media Services Lead for Cascade and Rock Creek campuses. This role is responsible for overseeing day-to-day Media Services operations, classroom technology support, event support, and district-wide technology initiatives across multiple PCC campuses and specialized centers. As the primary point of contact for Cascade and Rock Creek Media Services teams, the Lead guides and mentors classified technicians, coordinates project planning, manages budget tracking, and collaborates closely with Facilities, IT, Academic Departments, Event Services, and Bond teams.

The ideal candidate thrives in a fast-paced environment, balances competing priorities, and ensures reliable technical support for daily instruction and high-profile events.

See the classification description for additional information: https://(Use the "Apply for this Job" box below). Media Services /

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria.

• Exceeds Expectations:
  Clear, structured approach to mentoring staff, delegating workloads, and managing conflict. Provides concrete examples of coaching junior technicians (Tech IIs) and maintaining high team morale during high-stress situations. Communicates complex AV/IT concepts into plain language effortlessly.
• Meets Expectations:
  Has experience assigning tasks, tracking workloads, and resolving team issues. Communicates clearly and demonstrates a customer-service mindset when dealing with faculty, staff, and students.
• Does Not Meet Expectations:
  Struggles to explain leadership or coaching methods. Shows a preference for working in isolation rather than supporting a team, or uses overly technical jargon when communicating with non-technical users.

• Exceeds Expectations:
  Deep understanding of classroom technology, digital media (EDID/HDCP), live audio systems, and basic networking (IP routing). Possesses industry-recognized certifications (CTS, Crestron/Extron, Net+). Demonstrates a logical, methodical approach to root-cause troubleshooting under pressure.
• Meets Expectations:
  Meets the minimum educational and 4-year technical experience requirements. Solid working knowledge of AV/IT systems, equipment maintenance, and basic troubleshooting procedures.
• Does Not Meet Expectations:
  Lacks breadth in integrated AV control systems or IP networking. Struggles to articulate step-by-step troubleshooting processes for complex, multi-variable technical outages.

• Exceeds Expectations:
  Extensive experience managing classroom upgrade refreshes and vendor installations on time and within budget. Highly organized in ticketing workflows, project management software, and PO/purchasing documentation.
• Meets Expectations:
  Experience managing small-to-medium projects, tracking service tickets, and ordering equipment/supplies. Familiar with basic project management principles and tool tracking.
• Doe…