Data & Application Support Analyst

** This position is open to Oregon and SW Washington candidates only. Please note that we are a dog-friendly office.

The Data and Application Support Analyst 1 is responsible for supporting the collection, management, analysis, and reporting of data from a variety of sources to support OPCA’s strategic priorities, and for serving as a primary point of application support for OPCA’s data platforms and for the health centers and partners who use them. As a member of OPCA’s Data Team, this role divides its time between gathering and analyzing reports on health center performance data using our population health data platform (Arcadia/VisualizOR), and providing day-to-day end-user support, account administration, training, and issue resolution for OPCA staff, health center members, and partner organizations that rely on our reporting tools and databases.

This is a member-facing, service-oriented position: a substantial share of its value comes from being responsive, approachable, and reliable for the people who depend on these tools.

OPCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, age, disability, national origin, marital status, veteran status, and any other characteristic protected by applicable federal, state, or local laws. Successful candidates will commit to a respectful and welcoming workplace.

OPCA is a nonprofit membership association for all of Oregon’s community health centers (CHCs), also known as federally qualified health centers (FQHCs). Our mission is to lead the transformation of primary care to achieve healthcare for all through our values of data-driven integrity, collaboration, and innovation.

To accomplish our shared goals, we support health centers and key partners by facilitating peer network gatherings, trainings, site visits, learning collaboratives, and data-driven improvement projects. In addition, we work with policymakers and partners to share the impact health centers have in their communities and advance policy to improve patients’ lives and the ability of health centers to serve them.

OPCA celebrates both individual contributions and powerful teamwork. We support one another as healthy human beings who balance work with the rest of life. Join our team to advance OPCA’s mission of health access for all, as we lead the community health center movement with passion, vision and courage.

A highly skilled data analyst with:

• A sense of curiosity and a love for numbers.
• Strong aptitude for learning new technologies and software, and willingness to adopt new tools and methods as OPCA’s reporting and analytic needs change. Adaptability across tools matters more in this role than mastery of any single product.
• Interest in, or experience with, using scripting, automation, and AI-assisted tools to support analytic and support work, paired with sound judgment about validating their output.
• A service orientation and genuine enjoyment of helping people solve problems; patience and clarity when working with users of widely varying technical comfort.
• Familiarity with ticketing or issue-tracking systems (such as Jira, Service Now, or Zendesk), whether as an internal administrator or as a requester working in a vendor’s system, or the ability to gain this skill quickly.
• Comfort facilitating or co-facilitating recurring virtual meetings, webinars, and office hours, including live demonstration of software.
• As a member of OPCA’s Data Team, is able to share administrative tasks with other team members, which includes tasks such as double-checking data products produced by the team,…