Epic Apprentice Facilitator - Clinically Orientated Epic

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Epic Analyst Apprentice Training Facilitator serves as a technical coach, learning partner, and people leader for apprentices developing into Epic analysts supporting clinically oriented applications. This role helps apprentices connect formal Epic training; certification content, operational workflows, and OCHIN best-practice build standards to real application support and configuration work. Formal trainers and instructional designers are responsible for developing and delivering the formal curriculum;

the facilitator reinforces learning through coaching, applied examples, guided practice, technical review, and day-to-day learner support.

Essential Functions:

• Coach apprentices as they complete Epic certification, proficiency, operational end-user training, customer service training, JIRA responsiveness training, and application-specific learning activities.
• Translate formal curriculum into applied build and configuration capability by helping apprentices understand how clinical workflows, member needs, and OCHIN standards influence system design decisions.
• Support apprentices in full-cycle revenue cycle applications, including Epic Care Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, ASAP, and OpTime.
• Provide technical leadership for apprentice-appropriate service catalog work, including ticket review, troubleshooting guidance, escalation support, documentation coaching, and readiness assessment.
• Partner with formal trainers, operational leaders, Help Desk supervisors, MCT supervisors, mentors, and application subject matter experts to ensure apprentices receive coordinated support across the full learning journey.
• Help apprentices develop sound build habits, including use of documented standards, peer review, testing discipline, clear documentation, and awareness of downstream impacts across the Epic ecosystem.
• Serve as a people leader and coach by setting expectations, monitoring progress, removing barriers, providing feedback, and supporting apprentice engagement and retention.
• Contribute to phase-gate readiness conversations by providing evidence of technical growth, quality, productivity, professional behaviors, and readiness for increasing levels of responsibility.
• Identify common learning gaps and partner with Learning teams to improve job aids, simulations, coaching materials, standard work, and applied practice opportunities.

Requirements

Required Qualifications

• Epic certification and 5 years of hands-on build experience in relevant clinically oriented applications, including Epic certifications and hands-on build experience in relevant clinically oriented applications, including Clinical Epic Applications - (Epic Care Inpatient, Epic Care Ambulatory, Bugsy, Stork, Long-Term Care, Anesthesia, OpTime, and ASAP)
• Demonstrated experience coaching, teaching, training, or mentoring technical teams, analysts, apprentices, or early-career staff.
• Strong understanding of Epic build and configuration principles, revenue cycle support workflows, testing practices, documentation expectations, and support escalation processes.
• Ability to connect technical configuration decisions to patient access,…