Manager, Epic Billing Applications - Install

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager role within the Operations department is responsible for executing strategic goals for projects to align people, processes, and values so they support and further the organization's mission. The role is responsible for the overall Operational Excellence and Business Solutions portfolio and program, providing leadership, coordination and management of the applicable functions. This role supervises the team that provides support functions, as well as provides leadership in carrying out organizational strategy.

Working with related executives, directors, and managers, the manager develops actionable prioritized plans and empowers team members to reach the organization's strategic goals; leading and scoping projects, improving processes, and managing resources and methods to reach those objectives. The manager is also responsible for identifying, driving, and operationalizing improvements into the culture of OCHIN in order to achieve high-quality, measurable, and sustainable results that support OCHIN's strategic goals and objectives.

The Manager, Epic Install Analysts - Billing is responsible for leading Epic Install Analyst teams through the successful delivery of system build, configuration, testing, go-live readiness, and stabilization activities across a portfolio of member implementations. Operating under the direction of the Director, Epic Install Analysts, this role translates organizational strategy, standards, and implementation methodologies into consistent day-to-day execution.

The Manager is accountable for ensuring high-quality analyst deliverables, adherence to implementation standards, achievement of readiness milestones, and successful member outcomes. This leader proactively manages team capacity, performance, risks, dependencies, and quality measures while fostering a culture of accountability, continuous improvement, and service excellence.

Working closely with Install Project Management, Training, Quality Assurance, Clinical Informatics, Maintenance, Revenue Cycle, and other operational teams, the Manager ensures implementations are delivered with a focus on member success, rapid stabilization, workflow adoption, and long-term operational performance. Success is measured through implementation quality, timeline performance, member satisfaction, stabilization outcomes, workforce effectiveness, and achievement of member KPIs.

Essential Duties

• Lead Epic Install Analyst teams responsible for system build, configuration, testing, and implementation activities across assigned member portfolios.
• Translate organizational implementation standards, methodologies, and strategic priorities into consistent operational execution.
• Partner closely with Install Project Managers to ensure alignment of implementation scope, timelines, resources, dependencies, risks, and member expectations.
• Ensure analyst deliverables meet established quality standards, implementation milestones, and readiness criteria.
• Oversee build validation, testing activities, defect management, and issue resolution to support successful go-live outcomes.
• Ensure adherence to implementation methodologies, governance processes,…