Operations Associate

• Handle processes across trading card grading operations, including order receiving, imaging, encapsulation, research and identification, and quality control
• Match, count, and check items
• Enter item information into the database and print stickers containing order details
• Work with Customer Service and Problem Orders departments to resolve problems
• Collaborate with cross-functional teams on special projects and/or deals
• Research cards using manufacturer checklists and enter information into the database
• Encapsulate and seal cards
• Inspect assembled parts and products for defects and deviations
• Verify submission details, product quantities, identification stickers, labels, order correctness, and completeness
• Take high-resolution photos of each card using a mounted camera and computer program
• Package orders, seal boxes with tape, and attach external labels
• Process shipping for the specified return carrier and close orders
• Safely handle and account for valuable merchandise throughout all process stages

• Ability to work in a team environment
• Ability to prioritize tasks and work in a fast-paced environment
• Professional behavior and respectful interaction with coworkers
• Ability to produce high-quality, accurate, thorough work
• Dependability and ability to follow instructions and supervisor directions
• Experience working with computers, including Gmail, Google Docs, and Google Sheets
• Strong communication skills
• Ability to make independent and knowledgeable decisions related to assigned tasks
• Good hand-eye coordination and comfort with physical labor
• Ability to bend, twist, squat, type, use a mouse, and sit or stand for extended periods
• Ability to hear alarms, signals, and verbal instructions
• Ability to lift, carry, and move materials up to 50 lbs
• Ability to use a sharp blade and retrieve submissions from packaging
• Ability to receive and, in some departments, inspect submissions
• Collectors uses e-Verify to validate legal authorization to work in the United States
• Previous warehouse or manufacturing experience is a plus

Demonstrates expertise in trading card grading operations, including order processing, quality control, and accurate data entry. Proficient in collaborating with cross-functional teams and maintaining high standards of professionalism and communication.

• Order Processing
• Quality Control
• Data Entry
• Team Collaboration
• Communication Skills

• Imaging
• Encapsulation
• Research and Identification
• Defect Inspection
• High-Resolution Photography
• Shipping Processing
• Physical Labor
• Database Management
• Label Printing
• Order Verification

• Dependability
• Task Prioritization
• Professional Behavior
• Independent Decision-Making
• Respectful Interaction

• E-Verify

• Trading Card Grading
• Warehouse Experience
• Manufacturing Experience

• Gmail
• Google Docs
• Google Sheets
• Mounted Camera
• Computer Program