Technical Manager and Architect, Customer Relations and Documents; CRDOC) Team

Position Announcement Position Details

Proposed Start Date 12/01/2026 Classification Title Information Technology and Telecommunications Rank N
- No Rank Working Title Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team Department 610140 - OIT Enterprise Info Tech Svcs Position Number D97309 Representation UU
- Unclassified Unrepresented Renewable Renewable End date, if applicable Position FTE 1.0 Tenure Status F
- Fixed Term

Brief Description of PSU/School/Dept

Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems.

Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.

PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for eight years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally.

PSU offers employees a substantial tuition discount
, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.

The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.

In this position, you will be a hands‑on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight.

In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.

An overview of the job duties for this position is as follows:

• Service Management and Solution Development (30%)
• Technical Architecture (25%)
• Team Supervision (25%)
• Project Management (10%)
• Other Duties as Assigned (10%)

Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet…