Desktop Support Analyst
Job in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-09-23
Listing for:
Insight Global
Full Time
position Listed on 2026-09-23
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Position:
Desktop Support Analyst (L1/L2)
Location:
Onsite 5 days/week in Portland, OR
Duration: 6 month contract to hire
Start Date:
ASAP
The Desktop Support Analyst position provides white-glove onsite and remote support for Windows and macOS users, business applications, and collaboration tools. This role manages tickets, supports onboarding and endpoint management activities, handles hardware logistics, and contributes to IT projects that improve the employee experience and operational efficiency.
Key responsibilities include:
- Provide onsite, email, and chat support for Windows 11, macOS, applications, and peripherals.
- Troubleshoot Microsoft 365 (Outlook, Teams, One Drive, SharePoint) and other business applications.
- Manage support tickets in Zendesk and/or Service Now
- Support collaboration tools including Slack, Zoom, and Microsoft Teams, as well as basic conference room/AV technology.
- Perform new hire onboarding, workstation setup, and basic access provisioning.
- Manage hardware inventory, provisioning, shipping, receiving, and asset tracking.
- Assist with endpoint management and device enrollment using Intune, Kandji, and related tools.
- Support device provisioning processes including Apple Business Manager and Windows Autopilot.
- 3+ years of experience working in an enterprise desktop support or service desk environment
- Strong experience supporting Windows OS & MAC OS administration and applications
- Experience with endpoint management tools such as Intune or SCCM (IRU, Kandji, Jamf)
- Experience with Microsoft 365 and modern collaboration tools (Teams, Zoom, Slack).
- Familiarity with directory systems (Entra /Azure AD and/or Active Directory)
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
- Familiarity with ticketing and documentation tooling (Zendesk and/or Service Now; Jira/Confluence).
- Familiarity with device provisioning concepts (ABM, Windows Autopilot, Smart Deploy) and VDI/VM concepts
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