Information Technology Systems Specialist

• Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect —how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

Classification

FLSA :
Exempt

Compensation : $75k-$90k annually

Reports To :
Chief Finance Officer

Schedule :
Regular Office Hours, with occasional after-hours support for critical system issues

• Manage Systems and Integrations
• Serve as administrator and technical owner for core business systems, including ERP, ecommerce, warehouse management, and EDI platforms
• Build, monitor, and maintain the integrations and automations that move orders, inventory, and data between systems
• Set up and maintain EDI connections with wholesale trading partners
• Troubleshoot integration and data errors, identify root causes, and implement fixes that prevent repeat issues
• Maintain documentation of system configurations, integrations, and support procedures
• Support Infrastructure and Users
• Set up, maintain, and troubleshoot computers, devices, printers, and user accounts
• Install and maintain network equipment and connectivity across all locations
• Maintain security, access controls, and data backup practices
• Provide technical support and training to employees
• Manage technology vendors, support contracts, and renewals
• Improve Business Technology
• Partner with teams to identify manual processes and recommend technology solutions
• Lead or support new system implementations and upgrades
• Coordinate with Snow Peak Japan on shared systems and global technology projects
• Performs other related duties and projects as assigned

Requirements

• Education/Certifications
• Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Experience
• 5 years related work experience in IT, systems administration, or systems integration
• Experience supporting ERP, ecommerce, warehouse management, and EDI platforms; SAP Business ByDesign, Shopify, Celigo, Ship Hero, and SPS Commerce preferred
• Skills
• Working knowledge of REST and GraphQL APIs, including token-based authentication
• Working knowledge of JSON, XML, and EDI data formats
• Intermediate SQL for querying, analyzing, and reconciling data across systems
• Fundamental ability to troubleshoot PCs, devices, and networks
• Excellent verbal and written communication skills
• Abilities
• Ability to explain technical issues in plain language to non-technical teams
• Ability to learn and document inherited systems before making changes
• Superior time management skills with a proven ability to manage multiple, concurrent, time-sensitive priorities
• Physical Effort
• Regular computer work, with periods of standing, walking, and bending
• Must be able to access all areas of company facilities, including network equipment locations
• Must…