Department IT Analyst

Department Overview

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties. Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments.

Bringing research and patient care together helps us turn possibilities into realities. OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report. This position serves as member of the Casey Eye Institute (CEI) IT Team which supports all locations of the OHSU Casey Eye Institute, Department of Ophthalmology.

Locations include Marquam Hill campus (CEI, ECEC and LBRB), South Waterfront Campus (CEI at the Center for Health & Healing
1), and satellite locations in Oregon (Astoria, Hood River, The Dalles and Bend) and Washington (Longview and Vancouver). The Department IT Analyst serves as resource for information technology support, planning, purchasing, and administration. Provides end-user support for hardware, software, audiovisual systems, telecommunications, and specialized ophthalmology applications including, but not limited to Heidelberg Engineering software, Optos, Optovue, Zeiss Forum, and other division specific softwares.

Oversee technology asset management, software licensing, user access requests, and equipment procurement while ensuring compliance with organizational security and technology standards. Acts as the department's IT Contact (ITC-3), serving as a liaison between departmental users and OHSU Information Technology to support daily operations, technology initiatives, infrastructure projects, and strategic planning. Delivers training and guidance to faculty and staff to promote effective, secure, and efficient use of technology resources.

This role is expected to be performed in a manner that promotes the service excellence philosophy at the Casey Eye Institute.

• Use CEI-IT Jira ticketing system to manage and track IT work requests; work closely with technical teams, keep end users informed on the status of their requests, and use ticket data to identify trends and opportunities to improve processes and service delivery.
• Install, configure, maintain, troubleshoot, and replace computer hardware and software.
• Evaluate out-of-warranty equipment for surplus, refurbishment, reimaging, or redeployment.
• Recommend appropriate technology solutions and equipment replacements based on operational needs.
• Provide technical support for Microsoft Office applications, Adobe Acrobat, Photoshop, and Outlook.
• Manage departmental email accounts and coordinate calendar access and proxy permissions.
• Support mission-critical Ophthalmology applications, including Heidelberg Engineering, Optos, Optovue, Zeiss Forum, and other specialty software and databases.

• Coordinate procurement of hardware, software, and technology services using departmental purchasing processes.
• Maintain inventory, warranty, and lifecycle records for technology assets.
• Manage software licensing and renewals, including annual Adobe license renewals.
• Reconcile technology-related P-Card purchases and maintain supporting documentation.
• Provide information for annual budgeting and technology planning.
• Complete required security reviews for technology purchases and software implementations.

• Coordinate departmental network, computer, phone, and telecommunications support.
• Request and coordinate data jack installations, phone service changes, and related infrastructure needs.
• Assist users with wireless device configuration and telephone headset setup.
• Serve as liaison between the department, ITG, user groups, and other OHSU departments.
• Coordinate technology projects, including equipment deployments, moves, additions, and changes.
• Participate in IT advisory groups and attend required ITC meetings.
• Provide advanced hardware and software support, including deployment of computers using ITG standards and maintenance of Clinical Care Workstations (CCWs).
• Assist staff with technology training, security incident reporting, and compliance with departmental and organizational technology standards.
• Support the development, communication,…