IT Data Systems Manager

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Full Time - 40 hours Professional Portland, OR, US

Salary Range: $70,825.00 To $75,884.00 Annually

Neighborhood House is a non-profit agency providing social services for children, families, seniors, and people experiencing food and housing insecurity. We have been engaging in anti-poverty work for 120 years, offering a safety net to ensure that our community has the support they need to thrive.

The IT Data Systems Manager leads the organization’s IT function and aligns technology and data systems with organizational needs in a mission-driven nonprofit environment. The position supervises the IT Field Support Specialist and oversees the administration, support, security, and continuous improvement of technology systems and data platforms. This role ensures reliable IT operations, responsive staff support, consistent and accessible data practices, secure handling of sensitive information, and efficient business processes.

The IT Data Systems Manager leads organization-wide mapping of how data is entered, stored, accessed, and reported. In partnership with departments, the position designs new systems and maintains and improves existing ones to establish consistent, accessible data practices aligned with organizational needs.

Reporting to the Finance Director, the IT Data Systems Manager supervises the IT Field Support Specialist and provides backup coverage for end-user support, training, and equipment management.

• Conduct weekly check-ins and oversee recurring responsibilities and special projects.
• Support ongoing training and professional development
• Support stakeholder communication and satisfaction efforts
• Oversee the annual performance review and goal setting process
• Oversee centralized equipment budgeting and inventory management
• Oversee management of ticketing system
• Assure business continuity by acting as a backup to the Remote Desktop Support Specialist

• Partner with department leaders to centralize IT budgeting, purchasing, deployment of hardware and software, inventory management

• Lead IT projects from requirements gathering and planning through implementation, stakeholder communication, and post-launch evaluation.
• Ensure stakeholder engagement in new projects
• Perform annual, formal needs assessments with key stakeholders
• Lead the annual customer satisfaction survey with key stakeholders, communicate findings, and oversee the response plan.

• Manage the administration, quality, integrity, and continuous improvement of organizational data systems
• Identify opportunities to improve data workflows and accessibility
• Design and implement new data systems; improve existing systems
• Oversee file management systems, and policies and procedures

• Implement and support security best practices (MFA, conditional access, data protection)
• Monitor for suspicious activity and respond to security incidents
• Support compliance with applicable regulations (e.g., HIPAA, if applicable)
• Coordinate with external IT vendors and service providers
• Assist in evaluating and implementing new technologies
• Support IT data projects of varying scope and complexity

• Maintain clear documentation of systems, processes, and configurations (including organizational data flow model)
• Provide training and guidance to staff on systems and best practices
• Contribute to development of internal IT policies and procedures

The IT Data Systems Manager directly supervises the IT Field Support Specialist, including performance management, goal setting, professional development, workload oversight, and service quality. The manager also oversees organization-wide IT policies, procedures, and equipment-use standards and provides technical guidance to internal committees and cross-functional teams responsible for technology planning and governance.

• Strong supervisory skills
• Ability to work cross-departmentally, centralizing and standardizing IT planning, implementation and use
• Strong experience with Microsoft 365, including SharePoint and data/file management
• Working knowledge of…