IT Support Specialist
Listed on 2026-10-03
-
IT/Tech
IT Support, Technical Support, Systems Administrator, IT Specialist
Location:
Portland, OR (On-site)
* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the RoleHands-on technical support for our Design Studio and Product Validation Engineering (PVE) teams. This is not a traditional help-desk position. The Design Studio operates a unique technology environment spanning high-performance Windows and macOS workstations, networked fabrication and printing equipment, large display systems, and dedicated data servers, which requires specialized, proactive support beyond standard corporate IT services.
The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who understands creative and engineering workflows, advocates for the teams' technology needs within the broader IT organization, and keeps systems running reliably so designers and engineers can focus on their work.
Key ResponsibilitiesServe as the dedicated IT liaison and primary point of contact for the Design Studio and Product Validation Engineering (PVE) teams, coordinating with corporate IT and representing specialized technology requirements.
Provide hands-on technical support for high-performance Windows and macOS workstations, including installation, configuration, troubleshooting, and ongoing operational support.
Manage end-to-end IT onboarding for new team members, ensuring accounts, hardware, software, and required system access are ready from day one.
Support the evaluation, approval, and implementation of specialized software and emerging tools, including AI-enabled design and productivity solutions.
Administer and maintain software licensing, including Autodesk and Adobe products, ensuring assignments and renewals support business requirements.
Install, configure, and support specialized peripherals and display technologies, including Wacom Cintiq pen displays, monitors, and large-scale video wall systems.
Provide IT support for network-connected studio equipment, including clay milling machines, 3D printers, and large-format printers, while coordinating with equipment vendors when required.
Diagnose and resolve network connectivity issues impacting Design Studio/PVE equipment, systems, and technical workflows, coordinating with network and security teams as needed.
Maintain departmental servers and storage, including access management, backups, and connectivity support.
Proactively identify recurring technical issues and drive permanent resolutions, providing reliable support that minimizes disruption to design and engineering workflows.
Mandatory Skills- Desktop support and Engineering 5-8 years
Proficiency in Windows 11, MacOS, M365, Hardware support - Computers and Printers, End User Computing tools
- Server Support 2-3 years
Server administration including User access management, Backup, etc.
- Network 3+ years
Working knowledge of networking fundamentals (TCP/IP, WI-FI, Firewalls)
- ITSM process 3+ years
Service oriented mindset with working knowledge of Incident and Problem management
Preferred QualificationsExperience supporting design, engineering, lab, or media production environments
Experience administering software licenses for creative or engineering suites (e.g., Autodesk, Adobe)
Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
Interest in or experience with AI-assisted tools in a corporate environment
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).