Customer Service Representative

Job Description

Welcome to Farmers Insurance - Guettler Insurance Agency! We are a customer-service-oriented agency located near the Willamette River in Portland, Oregon. As a member of our team, you'll play a crucial role in delivering exceptional service to our valued clients. Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As part of the Customer Experience Team you will be the friendly voice of our agency, assisting clients with their inquiries and providing them with the information they need to make informed decisions.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you. Apply now and start your rewarding career with Farmers Insurance - Guettler Insurance Agency!

• Annual Base Salary + Commission + Bonus Opportunities
• Career Growth Opportunities
• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Licensing Reimbursement
• In Person Training
• Health Insurance
• Bonus
• Hands on Training
• 8 Paid Holidays
• Weekly Team Meetings
• Daily CSR Huddles
• Commissions on Every Cross-Sell
• Award Winning Agency

• Handle inbound calls from clients, providing assistance and addressing their inquiries
• Process policy changes and updates accurately and efficiently
• Assist clients with billing and payment inquiries
• Educate clients about insurance coverage options and recommend and cross-sell suitable products
• Maintain a thorough understanding of insurance policies and regulations

P&C licensed. Extra consideration is given to candidates who are life & health licensed or are willing to get licensed.

• Excellent verbal and written communication skills
• Friendly and customer-service-oriented attitude
• Strong problem-solving skills and attention to detail
• Ability to multitask and work well under pressure
• Proficiency in using computer systems and software

Guettler Insurance Agency is one of the top Farmers Insurance agencies in America. We are a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are looking for talented and career‑minded individuals who want to succeed in the insurance industry. We have a proven methodology allowing our sales professionals the opportunity for uncapped income.

We have a strong commercial book, thousands of existing clients and work extensively with many carriers outside of Farmers.

If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today.