Technical Applications Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist".

• Impactful Work:
  When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation:
  Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture:
We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team:
If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Receiving complaints and inquiries from customers and partners for all Luminex supported products.

Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution.

Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support.

Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution.

Perform independent data analysis and problem solving.

• Position will be remote but candidate needs to live in PST***

• Demonstrate dedication to high quality customer service
• Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution
• Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity
• Responsible for managing workload and scheduling to ensure goals and deadlines are met
• Document all customer calls, emails, and interactions in the call center database
• Perform laboratory experiments in support of product investigations or perform product testing
• Contribute to the Knowledge Management database with the use, creation, and editing of Articles
• Update the customer Install Base per departmental processes
• Coordinate with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA, and Operations) for customer management and issue resolution
• Support Technical Applications Specialists in complaint handling
• Train new employees on processes and procedures, as part of onboarding activities or supplemental product training
• On‑call responsibilities for 7x24x365 operations
• Ability to work non-standard hours; limited travel may be required
• Adherence to goals/competencies program to ensure individual and department goals are met
• Other duties as assigned.

• Bachelor's Degree Bachelor's degree in Biology, Molecular Biology, or similar discipline with 0-2 years related…