Investigator ; Investigations Support​/Community Liaison

Position: Investigator 2 (Investigations Support/Community Liaison)
* Serve as the initial point of contact for citizens, patients, licensees and other agencies that may be seeking information regarding Board functions.
* Evaluate incoming information to determine potential risk to public.
* Review written complaints and receive verbal complaints against licensees of the Board and provide an appropriate response or refer to another agency when applicable.
* Enter complaint information into the database.
* Provide instruction on how to file Board complaints and educate individuals on the investigative and compliant processes.
* Engage with individuals who are dissatisfied with the health care system or disappointed with an action taken by the Board and are irrational, angry or impaired.
* Monitor, respond, and document complaint emails and phone calls.
* Draft documents regarding information received over the phone regarding possible violations of the Medical Practice Act.
* Evaluate complaints and participate in the Intake Review Process.
* As directed by the Investigation Manager, conduct preliminary and malpractice investigations.
* Create summaries outlining the information discovered and how the information was obtained.
* Review complaints, statements and investigative information and determine if additional information is needed.
* Establish working relationships with other health care boards, law enforcement agencies, and other agencies to collaborate on specific investigations.
* Assist the Compliance Section with monitoring compliance of licensees on Orders or Agreements with the Board.
* Create compliance summaries for licensees requesting termination or modification of Orders or Agreements with the Board.
* Monitor, document, and respond to complaint email box and complaint phone line messages and forward messages as appropriate.
* Experience documenting gathered facts and evidence.
* Past customer service experience preferably in public safety, health care or related fields.
* Demonstrated skill in critical thinking.
* Excellent communication skills related to listening and responding with empathy.
* Ability to be on the phone for extended periods.
* Express a positive work attitude in a team working environment.
* Experience and knowledge applying statutes, rules and procedures.
* Ability to understand expectations and respond accordingly.
* Ability to focus on critical information and devise strategies for positive outcomes.
* Professionally able to break contact with a caller without generating conflict.
* Ability to be respond in a timely with information, and document contacts.
* Understanding the importance of accurately documenting investigative information.
* *** Internal Applicants*** (current State of Oregon employees):
Apply through your employee  account.  See  page. At the time of application, please attach your current
** cover letter
** and
** resume.
**
* Please note:

the use of outside resources such as Artificial Intelligence software during application, applicant skill assessments, examinations, and/or interviews is prohibited. Unauthorized use of outside resources during the hiring process will result in disqualification. For applicant help and information, visit .
* If you need an accommodation in the application or hiring process, please contact Jessica.

Batesgon.gov or .
* Only candidates who meet the qualifications and have work experience most closely meeting what we’re looking for will be moved forward in the selection process.
* Applicant submissions will be screened for consistency of information and reviewed for communication at a professional level with attention to detail, proper grammar, spelling and punctuation.
* Transcripts and Certifications must be from an accredited institution and will be required at time of interview.
* All application materials must be received by the closing date and time posted on this announcement.  to find “”.
* Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
** Get Noticed!
** Help your application rise to the top! Your candidate profile, cover letter and resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. If requested, please be sure to attach your cover letter and resume.
* Log in to your Workday account before the job announcement closes to see if you have any pending tasks or actions, and make sure to complete those tasks or actions before the job announcement closes. These can be found under the “My Applications” section.
* Be sure to check both your email and Workday account for updates regarding this recruitment.
#J-18808-Ljbffr