OCCD Bilingual Office Specialist
Job in
Portland, Multnomah County, Oregon, 97228, USA
Listed on 2026-06-02
Listing for:
Portland State University
Full Time
position Listed on 2026-06-02
Job specializations:
-
Language/Bilingual
Bilingual, Spanish Customer Service -
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Spanish Customer Service, Customer Service Rep
Job Description & How to Apply Below
This bilingual English/Spanish position provides essential support for OCCD staff and program participants, focusing on accurate data management, including the Data Entry and File System, Helpdesk and customer support, and general office operations.
Responsibilities include performing data entry while meeting productivity goals; providing Helpdesk support to ORO Providers and other stakeholders; assisting Spanish-speaking clients through the Spanish Queue and translating program materials into Spanish as needed; facilitating document intake processes such as scanning, linking, and prescreening; and participating in cross-training while supporting and training other employees to ensure consistency and quality in workflows.
Workload Distribution*:
Data Entry: 60-80%
Helpdesk: 10-30%
Prescreening: 10-30%
Imaging: 5%
Cross-training: 1%
* Percentages reflect average workload distribution and may vary based on operational needs, including periods of full-time data entry versus split-duty assignments.
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