Interpreter Specialist; Scheduling

The Role:

A Trusted  Connector  Behind Every Appointment

We are looking for an Interpreter Specialist who is energized by solving scheduling puzzles, supporting interpreters, and ensuring patients receive the language access services they need.

In this role, you will serve as a critical connection point between Linguava s interpreter network, healthcare clients, and internal teams. You ll help ensure every appointment is staffed with the right interpreter at the right time, while delivering exceptional service and support throughout the scheduling process.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, and takes pride in creating positive experiences for both interpreters and clients. Every assignment you fill helps remove language barriers and supports equitable access to healthcare.

The Interpreter Specialist is responsible for providing exceptional support to Linguava s interpreter network while ensuring optimal coverage for client requests. This role focuses on interpreter scheduling, appointment management, customer service, and operational excellence. The Interpreter Specialist works closely with interpreters, healthcare clients, and internal teams to maintain scheduling continuity, resolve concerns, and support Linguava s commitment to health equity through timely and accurate interpreter placement.

• Assign interpreters based on availability, credentials, language proficiency, location, and client requirements
• Verify interpreter eligibility and credentialing requirements prior to assignment
• Proactively fill open assignments and scheduling gaps to maximize coverage
• Reassign appointments as needed to ensure continuity of service
• Arrange backup coverage whenever possible to minimize disruptions

• Respond to interpreter and client inquiries with professionalism, empathy, and urgency
• Handle inbound and outbound communications related to scheduling and appointment updates
• Resolve concerns through a One Call Resolution mindset whenever possible
• Communicate cancellations, delays, no‑shows, and schedule changes promptly and accurately
• Build strong relationships with interpreters to support engagement and retention

• Review appointment details, history, and special instructions before making scheduling decisions
• Maintain accurate appointment records and scheduling documentation
• Ensure all actions, communications, and resolutions are properly recorded
• Monitor scheduling activity to identify and address potential service gaps

• Follow scheduling protocols, departmental SOPs, and contractual requirements
• Ensure assignments meet all credentialing and compliance standards
• Maintain high levels of accuracy and attention to detail
• Document incidents, client communications, and resolution efforts appropriately
• Support quality initiatives that improve scheduling consistency and client satisfaction

The Problem Solver
You enjoy finding solutions, navigating scheduling challenges, and bringing order to fast‑moving situations.

The Relationship Builder
You genuinely enjoy helping people and build trust through responsive, thoughtful communication.

The Detail Champion
You understand that small details matter and take pride in accuracy, organization, and follow‑through.

The Calm Voice
You remain composed under pressure and approach difficult conversations with empathy and professionalism.

The Team Player
You collaborate effectively across departments and understand that great client experiences require teamwork.

The Mission-Driven Professional
You believe language access matters and are motivated by work that helps ensure equitable healthcare experiences for diverse communities.

• High School Diploma or GED required

• Customer service, scheduling, administrative support, or operations experience preferred
• Experience working in healthcare, language services, or workforce scheduling environments is a plus

• Strong verbal and written communication skills
• Excellent…