Epic Learning Coach- Ambulatory

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Learning Coach on the EHR Support Analyst Team partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations.
The role of augmentation support will provide temporary, high-quality support across administrative and technical EHR functions, they will monitor, manage, and resolve JIRA tickets and internal help requests to align s
upport services with organizational workflows, priorities, and success metrics. This team supports onboarding and offboarding processes for staff and providers.

This role provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN's best practice standards by Identify operational gaps and recommend effective, sustainable solutions that optimize and maintain EHR systems for efficiency and performance.

Essential Functions:

• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff. Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements.
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids. Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.
• Other duties as assigned.

Requirements

• Minimum 5 years of experience in similar or relevant role required; 10 Years of applicable experience desired.
• Epic Certification/Accreditation/Proficiency in Ambulatory
• At least 2 years of experience delivering Epic training preferred.
• Demonstrated experience delivering training across multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone.
• Proven experience training Epic Ambulatory workflows to a diverse audience of end users with varying levels of technical proficiency.
• Strong understanding of health center clinical operations particularly in an ambulatory care setting preferred.
• 
  Prior to moving forward to the team interview,
  all candidates are required to complete a 50-60-minute competency assessment.
  The assessment gives us insights into how your strengths, preferences, and work style align with th
  e
  OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing…