Operations Associate, Jackpocket

Overview

Draft Kings’ Jackpocket digital lottery courier product operates from a fulfillment center where an Operations Associate manages the end‑to‑end ticket order process, ensuring accurate and timely order and redemption handling.

• Manage and process customer lottery ticket orders and redemptions at the fulfillment center, ensuring accuracy from start to finish.
• Keep systems updated with real‑time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast‑paced environments, familiarity with technology, and common software such as Microsoft Excel.
• Self‑starter mentality with sharp attention to detail, the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time‑management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.

US hourly rate: 17.00

USD plus benefits as applicable. Pay varies by location and other factors.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.