Import-Export Logistics Coordinator

Hampton Lumber Sales is seeking a detail-oriented and proactive professional to join our logistics team as an Import/Export Logistics Coordinator. This role will manage the end-to-end coordination of domestic and international shipments, ensuring efficient, cost-effective, and compliant movement of goods across our supply chain. The Import/Export Logistics Coordinator works closely with sales, carriers, and external partners to dispatch shipments, track orders, and provide visibility into shipment activity.

This position plays a critical role in supporting a fast-paced, high-volume sales organization. This role will collaborate cross-functionally across the organization and contribute to continuous improvement in logistics processes and execution.

• Dispatch and coordinate shipments across ports, rail, and warehouses, ensuring efficient and on-time delivery
• Track and trace shipments across ocean, rail, and truck modes, providing timely updates and proactively resolving delays or service disruptions
• Serve as the primary point of contact for carriers, managing scheduling, accessorials, and issue resolution
• Obtain, evaluate, and support negotiation of freight rates to ensure cost-effective transportation solutions
• Accurately enter and maintain shipment and freight data in systems (e.g., "Lumber Track"), ensuring data integrity and supporting freight audit processes
• Maintain and analyze reports on shipment activity, costs, and service performance; identify trends and improvement opportunities
• Coordinate import and export shipments, ensuring compliance with trade regulations and accuracy of all required documentation
• Partner with warehouses and service providers for smooth flow of goods and inventory across locations
• Act as a liaison between sales, carriers, and customers, delivering clear communication and high-quality service
• Investigate and resolve shipment discrepancies, claims, and exceptions while developing solutions to mitigate supply chain disruptions
• Strong attention to detail with excellent organizational and problem-solving skills
• Ability to manage multiple shipments and priorities in a fast-paced environment
• Strong analytical thinking and decision-making under tight timelines
• Excellent communication skills with a customer-service mindset
• Ability to work independently while contributing effectively within a team
• High level of professionalism, accountability, and initiative

Education & Experience

• Bachelor’s degree preferred (preferably in Logistics, Supply Chain, or a related field)
• Experience with logistics and dispatching operations required
• Familiarity with transportation across port, intermodal, or other logistics channels is preferred
• Proficiency in Outlook, Excel, Teams, and other Microsoft Suite products
• Proficiency in relevant software such as Lumber Track or Transportation Management Systems is preferred