Parking District Manager

Pay:$65K/YR Plus DOE The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;
• Provide customer with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action;
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;
• Report accidents and property damage in an accurate and timely manner.
• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;
• Understand applicable union contracts and develop effective working relationship with local labor unions;
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs
• Valid State Driver's License for business travel
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.