Supervisor, Innovation Projects

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Innovation Projects Supervisor partners with the Innovation Projects Manager to lead, train, and motivate the Innovation Project Management team to achieve positive outcomes and continuously add value to the OCHIN collaborative. This work entails managing projects, prioritizing work, providing feedback, managing performance, identifying and mitigating risks, and ensuring high quality service to OCHIN's members.

The Innovation Projects Supervisor will continually assess and make improvements to systems and processes to increase efficiency and satisfaction amongst the team and will judiciously manage team resources to ensure project success. The Innovation Projects Supervisor will also actively participate as an individual contributor by managing projects and custom integration requests.

Essential Duties

• Lead, motivate, develop and support team to achieve desired results.
• Provide ongoing direct supervision and support to staff, including leading regular team meetings and 1:1 check-in meetings.
• Conduct quarterly performance reviews.
• Continuously develop and grow individuals and the team, through professional development and team process improvements.
• Ensure that staff track time in accordance with organizational policies.
• Communicate and manage the implementation of OCHIN's strategy.
• Manage staff performance in accordance with organizational policies.
• Provide regular coaching and mentorship to other team members to help them reach their highest potential.
• Actively promote the diversity of OCHIN staff by identifying and developing emerging leaders from projects and programs.
• Conduct training if requested to teach many of the skills-both hard and soft-that are required for the successful planning, execution, delivery and support of projects and their products or services
• Lead and participate in process improvement efforts
• Identifying and developing project management tools and other process improvements, and leading and participating in process improvement efforts
• Participate in organizational strategic planning and alignment with resulting goals and tactics
• Portfolio and relationship management
• Regularly report out on team portfolio of projects, including learnings, project status, risks, and constraints.
• Manage assignment of resources to projects.
• Partner with department leadership to anticipate future resourcing needs as new projects are identified.
• Manage executed statements of work.
• Build and maintain strong relationships with members and staff at all levels of the organization; negotiates difficult conversations to a desired end while maintaining trust and respect.
• Establish, manage, and uphold OCHIN best practices and standards regarding project management, communication, and documentation
• Maintain and reinforce communication and linkages between the Innovation Project Management Team and other OCHIN departments.
• Identify opportunities for process and quality improvement and collaborate across the team to on process improvement efforts.
• Assist in development and strategy of customer service policies and tools.
• Project management
• Scoping and requirements gathering for assigned projects
• Build, manage, and organize appropriate project plans for any assigned projects
• Develop, maintain, and revise all project materials
• Track progress of projects and ensure all milestones and timelines are met, quickly identifying and escalating any risks to meeting these milestones and timelines
• Collaborate and negotiate with project sponsors and other stakeholders on project management strategy, time frames, and specific outcomes to be achieved
• Identify relevant stakeholders and building communication strategies to ensure project…