Head of Accounts

Reports to:

Chief Operations Officer

Classification:
Exempt, Full Time

Salary Range: $160,000 - $230,000, eligible for performance-based incentives

We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations.

The Head of Accounts is an exceptional and inspirational leader with a proven track record in managing and scaling teams for success while handling the ever‑evolving nature of client relationships. You are responsible for the overall quality of service and the financial success across all client partnerships within your group. You will support your team of Directors in leading their disciplines within the agency.

You’ll ensure teams are set up for success in understanding the goals, direction and values of our agency. You’ll work in partnership with other agency senior leaders, leveling up issues and driving solutions. You’ll establish, deepen, and proactively expand relationships with key client stakeholders to understand client sentiment and ensure satisfaction, as well as identify and drive future growth opportunities in tandem with clients’ business priorities.

You’ll support Directors to perform analysis of account growth opportunities as well as threats to the business. You’ll be the liaison for the Thesis Executive Team, keeping them apprised of financial, partnership and team health while translating the vision and direction for the agency across the teams, the agency and our clients.

• An accomplished leader and strategic partner. You have an intimate understanding of external stakeholders and internal business operations, and use this expertise to chart the path forward.
• A proven revenue and growth driver with a deep understanding of the industry and various business models.
• A big‑picture thinker who leads with an intimate awareness of client relationships, client opportunities, and the agency’s business goals. You make informed and precise decisions to ensure our business remains successful.
• Tactful. You excel in building healthy, successful relationships with fellow leaders and clients alike. You expertly navigate hard situations with the health of our business guiding your decision making.
• An experienced leader and collaborator. You employ your past experiences to effectively guide and inspire, empowering a cross‑functional team to anticipate opportunities, recognize need, and act proactively.
• An expert negotiator. You are experienced and successful at anticipating and proactively solving challenges through data‑informed action and remain composed, assured, and effective under pressure.
• Steady. You manage and resolve conflicts and challenges through proactive feedback, kind conversation, and problem solving. You navigate and balance the needs of the business, and the needs of your stakeholders.
• Perceptive. You can read a room and stay one step ahead of potential risks and emerging opportunities - all whilst cultivating and upholding critical relationships.

• Lead by example, modeling our values and making them visible in your daily actions and interactions.
• Communicate and motivate with the willingness to have candid conversations that drive excellence.
• Inspire partnership and trust, fiercely supporting and encouraging your team to bring out the best in others and creating a culture of feedback to bring out the best in you.
• Oversee $10M+ budgets, approving statements of work (SOWs) and providing detailed and accurate insights and action plans on account health to Senior and Executive Leadership.
• Drive profitable growth and client satisfaction across all business, and proactively expand partnerships into new areas to broaden our service mix.
• Be a compelling storyteller, clearly and confidently communicating and aligning all parties’ objectives.
• Develop strategic priorities and business opportunities and communicate them to the agency and group leadership.
• Inspire, manage, and mentor the Account Services team, encouraging career growth based on key performance indicators.…