Account Supervisor​/Director

Description

We are looking for an experienced Account Supervisor or Director to lead client relationships and drive strategic growth within our agency. This role requires a dynamic leader who can inspire teams, establish strong partnerships, and ensure the delivery of high-quality service to clients. You will play a pivotal role in shaping business success by collaborating with senior leadership, guiding account teams, and identifying opportunities for growth.

Title:

Head of Accounts

Job type: FTE Opportunity - Salary Based

Schedule:

40 hours a week, M-F

Location:

Portland, OR - Hybrid - 3 days onsite

Responsibilities:

+ Lead and grow a portfolio of large, multi‑channel client accounts.

+ Shape and execute growth strategy across existing partnerships and RFP-based new business efforts (not cold-calling).

+ Oversee a 15+ person account team including Account Directors and producers.

+ Manage budgets exceeding $10M, including SOW reviews, forecasting, and commercial planning.

+ Strengthen senior client relationships, assess account health, and identify opportunities for expanded service offerings.

+ Partner with leadership across strategy, creative, and operations to deliver high-quality, integrated work.

+ Drive team structure, career development, and performance processes that support scale.

+ Contribute to agency-wide planning and leadership initiatives.

Benefits:

+ Medical, Dental, Vision ( multiple options)

+ Cell, Internet, and Commute Reimbursement

+ designated parking

+ Professional Development:
Each employee receives $1,000 per year for professional development, along with 24 hours of PTO dedicated to development activities.

+ Holidays: nine paid holidays each year, one floating holiday, and 16 hours of volunteer time off.

+ Tenured Employee Package Eligibility :
Once an employee reaches the five year mark, they are eligible for a one time $10,000 bonus and two weeks of coordinated PTO.

Requirements

Requirements:

+ Strong business development background, specifically creating and presenting RFPs and pitch decks.

+ Agency experience (required), ideally paired with some in‑house or brand-side exposure.

+ A grounded, collaborative leadership style that builds trust with cross-functional partners, teams, and clients.

Preferred Background

+ 12+ years leading enterprise-level client accounts within a digital, creative, or integrated agency environment.

+ 8+ years managing teams and growing multidisciplinary account organizations.

+ Proven track record of driving profitable revenue growth and client retention.

+ Deep understanding of digital marketing, creative development, and omni-channel campaign work.

+ Strong negotiation, communication, and executive presence under pressure.

+ Ability to thrive in a fast-moving, entrepreneurial environment.

Innovation starts with people.®

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