Account Director

Reports to:

Head of Accounts

Department:
Account Services

Classification:
Full-time, Exempt

The Account Director is a client-focused leader and cross-functional collaborator, responsible for turning client needs into actionable plans. They serve as the link between clients, teams, and results — managing daily leadership of key accounts while mentoring others and driving growth and expanding client partnerships. They ensure delivery excellence through strategic planning, financial insight, and entrepreneurial thinking. Proactive by nature, you actively seek opportunities to grow accounts, strengthen client relationships, and stay ahead of industry trends.

This role involves monitoring client industry trends and technological advancements to enhance service offerings and agency capabilities.

• Deep understanding of integrated marketing — including brand, content, performance, and digital work streams.
• Exceptional financial acumen — especially as it relates to forecasting, project profitability, revenue recognition, and budget management.
• Strong communication, negotiation, and client relationship-building skills. You are skilled at proactively identifying client opportunities and positioning the agency as a trusted partner.
• Fluency in scope planning, timeline development, and budget management.
• Effective team manager, able to inspire, delegate, and communicate clear expectations.
• Skilled in managing cross-functional collaboration and complex internal/external workflows.
• Clear, confident presenter with a knack for making strategy actionable.

• Support the development of junior account team members.
• Mentor teams to proactively seek new opportunities and strengthen client relationships.

Client Partnership – 50%

• Build and maintain high-trust relationships with senior client stakeholders. You actively uncover new opportunities, anticipate client needs, and expand agency influence.
• Guide client conversations around value, growth, and long-term engagement.
• Responsible for growing account engagement and revenue.

Business Management – 15%

• Pitch leadership, from uncovering new opportunities, executing pitch decks, and presenting.
• Contribute to quarterly and annual business planning with internal teams.
• Manage a book of business: $1–$5M+.

Program Management – 25%

• Lead integrated marketing and brand programs across multiple client accounts.
• Translate client needs into actionable briefs, scopes, and project plans.
• Partner with senior cross-functional leaders to ensure highest quality work, identify opportunities for account expansion, and pitch new ideas.
• Partner with producers to ensure operational accuracy and delivery excellence.

People Management – 10%

• Support the development of junior account team members.
• Coach team members to identify client growth opportunities and proactively drive account success.

• 7+ years of experience in client services or account leadership.
• 3–5+ years leading teams and managing staff.
• Proven experience leading multi-channel campaigns and managing client portfolios.
• Experience in digital-first or integrated agency environments.
• Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).

Reporting:
Reports to Head of Accounts.

Coaching:

Manages a team of Producers (from Jr. to Production Leads).

Leadership:
Collaborates closely with peers and Directors across all disciplines at a lead level.

Collaboration:

Works cross-functionally throughout the agency.

• Using standard office equipment, computers and related technology
• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Bending, reaching, lifting, pushing and pulling up to 25 pounds
• Travel is expected to comprise 25–50% of this role.
• The role is preferably hybrid out of our NW Portland office, though remote candidates may be considered.

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