Limited : Supportive Services Quality Improvement Program Manager

This recruitment will close at 11:59 PM on February 25th, 2026 or once 100 applications have been received, whichever occurs first. Qualified applicants are strongly encouraged to apply as early as possible to ensure consideration.

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

Wherever we come from, whoever we are, everyone deserves safe and stable housing. In 2018, voters approved the Metro Affordable Housing Bond which promises to add 3,900 new affordable housing units in partnership with seven jurisdictional and housing authority partners. Upon completion, between 9,000 and 15,000 people will have a safe and affordable place to call home and thousands more over time.

In May of 2020, voters approved Measure 26‑210 known as Metro Supportive Housing to fund services for people experiencing or at extreme risk of homelessness. Thanks to voters, Metro now partners with Clackamas, Multnomah, and Washington counties to reduce homelessness through services that help people find and keep safe and stable home.

Housing insecurity and homelessness impact Black, Indigenous and People of Color (BIPOC) at disproportionately higher rates compared to white communities. Addressing homelessness and housing insecurity requires intentional efforts to address racial disparities and policies that continue to cause harm to BIPOC communities. The Metro Housing department is committed to advancing racial equity through the implementation of the Metro Affordable Housing Bond and Supportive Housing Services measures as well as internally as a department through Metro’s values and the values that guide our work:
Advancing racial equity & dismantling oppression, Trust, Creativity, Relationships
.

The person hired into this role will apply these values as they take a human-centered approach to inspire, motivate, and empower others to continuously develop, learn and grow to better serve the many diverse communities that make up Metro. Metro is hiring a Supportive Housing Services (SHS) Quality Improvement Program Manager who will play a leadership role in shaping regional oversight and accountability in the Supportive Housing Services work.

• In collaboration with Metro staff and our jurisdictional partners, coordinate the development and implementation of a multi-layered oversight and accountability framework for the SHS program.
• Develop administrative and programmatic systems and procedures, tools, manuals to ensure effectiveness of programs and compliance with SHS internal and external requirements and conduct on‑going monitoring to maintain standards.
• Work with stakeholders to gather, aggregate, and analyze data. Develop metrics, indicators, and analytical tools to monitor homelessness programs, ensuring comprehensive insights.
• Lead the analysis and review of reports provided by partners and track the outcomes and metrics.
• Lead in the development of recommendations for program revisions to enhance practices and achieve SHS objectives.
• Establish data standards addressing programmatic and legal compliance, feasibility, risks, and alignment with policy objectives, including advancing racial equity.
• Review program requirements and proactively identify areas of concerns.
• Develop and implement quality improvement plans and corrective actions plans to ensure continuous enhancement.
• Serve as lead over other professional staff providing guidance and support for effective program implementation.
• Support the development of reports, related materials, and other accountability tools for all Committees related to SHS.

• Proficiency in developing and implementing contract administration policies and practices to ensure efficient and compliant operations.
• Ability to organize and coordinate complex research studies, displaying strategic thinking and analytical skills.
• Strong oral and written communication skills with the ability to convey information clearly and persuasively to various…