Cargo Duty Manager

Company Description

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Cathay Pacific Airways is looking for a Cargo Duty Manager to join the Cargo Department in Portland, Oregon in a salaried capacity. The successful candidate will lead the local Cargo team to drive operational excellence and performance through supplier management and development of employees, including suppliers, whilst ensuring absolute compliance with safety and operational standards.

• Ensure full compliance and conformance to safety and security standards, and all regulatory requirements
• Actively monitor the environment to ensure safe operations is achieved at all times
• Execute Emergency and Accident and the Business Continuity Plan as required

• Oversee the cargo operations to ensure on time performance and optimum uplift
• Develop, implement and monitor the cargo servicing plan, including the delivery of customer service, the operation of handling agents, reporting performance and status both qualitatively and quantitatively
• Develop local service and standards to streamline cargo procedures to support core and specialised product
• Drive operational excellence with contracted vendors by managing key performance indicators and service levels
• Maintain and update local Standard Operating Procedures
• Conduct regular meetings with internal and external departments and entities and achieve tangible outcomes
• Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
• Participate in audits, assessments and any projects and take the required follow up actions
• Any other reasonable task as requested

• Ensure clear communication of Cathay cargo notices to all teams members and suppliers is disseminated and understood
• Actively manage the roster to ensure sufficient manpower to handle the flight in a cost effective manner
• Identify future service and manpower needs, standardising and implementing procedures where possible
• Recommend and conduct coaching for cargo team members and act as the port designated trainer as required

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with Cathay’s core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
• Enhance the employee experience in line with the role level and the internal brand promise

• Emergency and Accident and Crisis Response responsibilities as required

• Post-Secondary Diploma / Certificate in a Cargo or related field or equivalent combination of education, training, and experience is required

• Minimum 5 years airline experience in cargo…