Senior Community Manager

Senior Community Manager

The Senior Community Manager is responsible for the day-to-day operations, physical asset, and maximize the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Responsible to hire, supervise, and motivate all on-site staff and make recommendations for disciplinary action and development.

Comply with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Implement Cascade Management Inc.'s policies and procedures.

Marketing and Leasing:

• Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations.
• Complete resident move-in sheet with resident; ensure utilities are transferred.
• Understand rental agreement and residency policies and be able to explain them to residents.
• Maintain waiting list files of eligible applicants and files of removed/rejected applicants (25% of total units are used to determine how many eligible applicants should be available at all times).
• Develop, plan, and implement resident retention strategies and make recommendations to improve marketing and leasing programs.
• Complete guest cards for all prospects that telephone or visit the property and follow up with the prospects using the information on the guest card within 24 hours.
• Review all newspaper advertising to ensure it is correct and the ad program is current.
• Visit competitive properties and assist in preparation of regular market surveys.
• Review all rental applications for criminal and credit background history and lease forms for accuracy and compliance with resident policy; check all leases for accuracy and completion.

Resident Relations:

• Respond to resident inquiries, complaints, and concerns promptly.
• Respond to Maintenance needs and work order requests promptly.
• Implement rent collection program.
• Handle resident evictions along with the service and preparation of appropriate notices.
• Supervise and implement move-in and move-out procedures.
• Enforce apartment community rules and regulations in accordance with CMI policies and procedures.
• Maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with the resident name and apartment number.
• Notify residents of Rental Assistance when assigned by the corporate office.

Maintain the Physical Asset:

• Perform regular and daily property inspections to ensure visual appeal of property and maintain hazard-free conditions.
• Inspect buildings and grounds to ensure cleanliness and alert maintenance to items that need to be repaired.
• Establish schedule of personnel for emergency maintenance.
• Make regular follow-up inspections on maintenance work.
• Make-ready all vacant apartment units within expected timeline.
• Make recommendations for physical repairs, replacements, and/or improvements.
• Schedule apartment turnover and maintain apartments at acceptable levels of rent-readiness.

Financial Reporting and Control as directed by the Portfolio Manager:

• Collect rents, maintain and reconcile petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner.
• Log and collect late charges, NSF, and other charges.
• Deliver rent increase notices to residents.
• Properly execute journal receipts for monies collected.
• Maintain accurate accounting records.
• Assist in preparation of the budget, monthly variance reports, and approval of invoices for payment.
• Assist in preparing inventory of all equipment and supplies.
• Report and approve timecards for accurate payroll information to the Payroll Department in a timely manner.
• Request pre-approvals for overtime pay from Portfolio Manager.
• Suggest budget recommendations and submit to Portfolio Manager for review as part of annual budget process.

Administration as directed by the Portfolio Manager:

• Maintain property files and records.
• Prepare weekly reports for Portfolio Manager's review every Monday.
• Supervise the handling of any emergency that may arise on-site.
• Assist in reviewing market rents to ensure proper rates are being charged, monitor delinquencies, NSF, and bad debt procedures to assure timely collection of rents or evictions.
• Communicate all problems and make recommendations to Portfolio Manager in a reasonable time frame.
• Implement effective time management.
• Provide satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees, or others.
• Demonstrate leadership and promote professionalism through appearance, attitude, and communication skills.
• Keep rental office clean, neat, and organized.
• Ensure compliance…