Service Manager | Commission-Based - Tonkin Family of Dealerships

Job Details

Job Location:

Portland - Portland, OR 97214

Salary Range: $ - $ Commission/year

Job Category:
Dealership Management

At Tonkin, we don’t just sell and service cars—we build lasting relationships with our customers and our team. Here’s what makes us different:

• Family‑Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long‑term career growth.
• Top‑Tier Brands: Work with leading automotive franchises and cutting‑edge vehicle technology.
• Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts.
• Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network.
• Great Workplace Culture: Join a team that values teamwork, integrity, and customer‑first service—where your contributions are recognized and rewarded.

• Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.
• Oversee service department operations, including workflow, scheduling, and quality control.
• Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.
• Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.
• Ensure compliance with manufacturer warranty policies and dealership procedures.
• Collaborate with sales and parts departments to drive overall dealership success.
• Handle escalated customer concerns with professionalism and resolve issues effectively.

In addition to competitive pay, our benefits are designed to support you and your family:

• Employer‑subsidized Medical and Dental insurance, with comprehensive coverage options.
• Company‑Paid Life Insurance, Employee Assistance Plan, and text‑based Telehealth.
• A variety of voluntary benefit options, including Short and Long‑Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance.
• 401(k) with company match.
• Generous Paid Time Off that begins accruing from Day 1.
• Exclusive employee pricing for you and your family on parts, service, and vehicles.

• Minimum 3‑5 years of experience as a Service Manager in a new‑car franchise dealership.
• Strong knowledge of automotive service operations, warranty processes, and dealership systems.
• Proven leadership skills with the ability to motivate and develop a team.
• Excellent customer service, communication, and problem‑solving abilities.
• Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.).
• Valid driver’s license and clean driving record.

18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.