Neighborhood Programs Director

Overview

Maybelle Center is the community health organization working with neighbors in downtown Portland to address social isolation. We promote social health by helping create a sense of belonging for adults facing stigma related to mental health and financial poverty through neighborhood programs, affordable housing and assisted living services. The Neighborhood Programs Team (NPT) engages residents in affordable housing buildings in Old Town/Downtown Portland, including Macdonald West Apartments, focusing on spaces and programming that emphasize being welcomed, included, seen, heard and valued.

We help individuals access essential needs, overcome obstacles, and find belonging within a connected community.

To learn how we build belonging and to view our careers page, visit maybellecenter.org.

POSITION SUMMARY

The Neighborhood Programs Director leads a collaborative team developing and maintaining programs that address the basic need to belong. The Director draws on lived experience or previous professional work with people experiencing poverty and, when relevant, ongoing physical and/or mental health concerns. Guided by belonging as a core principle, the Director leverages the strengths and skills needed to address social health when navigating complex barriers, and stewards opportunities for Maybelle Center Members, staff and volunteers to experience connection, inclusion and belonging.

The Director is responsible for the operational success of Maybelle Center Neighborhood Programs, ensuring effective team management, program innovation, delivery, assessment and evaluation. This is a full-time, exempt role, Monday through Friday, and includes serving on the organization’s leadership team and building partnerships with community and neighborhood organizations, partners, and industry leaders to advance the mission.

The information below encompasses the functions and capabilities linked with this position.

Job Duties & Responsibilities

• Champion and work with staff to identify, set, and track program outcomes and goals aligned with the Center’s strategic objectives.
• Plan projects from start to finish with deadlines, milestones, processes and evaluation.
• Develop and manage program budgets and resources with staff.
• Understand and monitor the implementation of the Resident Support Services Contract for the Mac-West Apartment building.
• Monitor contracts and MOUs with program contractors, higher education institutions, and social service partners.
• Recruit, hire, and oversee initial and ongoing staff training for neighborhoods programs.
• Lead program staff in Assertive Engagement and de-escalation practices; coach staff in core communication principles with each other and the people served.
• Develop objective performance measures across programs to ensure high-quality impact, assessment, evaluation and goal setting.
• Act as the super user for the Neighborhood Programs relational database (Salesforce); liaise with the database administrator and train staff and generate reports.
• Foster accountability by modeling effective supervision and maintaining performance standards across staff and teams.
• Adhere to policies and procedures; maintain confidentiality and professional boundaries.
• Operate in alignment with Maybelle Center values.

Center Leadership

• Serve as a member of the organization-wide leadership team.
• Act as Neighborhood Program liaison to the Board of Directors.
• Report on program performance and progress to executive leadership and board members.
• Bridge relationships and programming across the organization.

Community Engagement

• Maintain current knowledge of social services research, best practices, and trends to inform strategy, program development and service delivery.
• Liaison to appropriate committees and task forces.
• Develop relationships with city, county, state agencies and non-governmental organizations that provide essential funding and/or services.

Development and Communications

• Collaborate with Communications and Development staff.
• Coordinate Neighborhood Program contributions to development and communications campaigns.
• Provide timely information, data, ideas and reports with Development…