Deicing Duty Manager

The Deicing Duty Manager I is responsible for assisting the General Manager with day-to-day deicing operations and providing station support for additional operations assigned to the Deicing Operations Team. The successful candidate should have a strong background in supervising frontline employees with a focus on safety, customer service, and operational efficiency. This airport-based role supports the aviation industry and requires extended work hours, primarily during adverse weather operations.

• Work with the General Manager to develop, implement, maintain, and oversee workforce planning, workflow, and process management to ensure deicing operations perform at optimal levels
• Manage deicing activities to ensure work quality standards are met
• Work alongside deicing employees to assist in active deicing operations as needed
• Provide and facilitate safety training to employees
• Ensure all safety policies and programs are adhered to
• Promote and support the company’s Safety Management System (SMS) initiatives
• Ensure hazards, incidents, and safety concerns are reported and addressed in accordance with company procedures
• Review and complete all relevant operational reports accurately and timely
• Participate in the development and implementation of operational and safety process improvements
• Act as a primary interface to customers alongside the General Manager
• Ensure completion and accuracy of required recordkeeping
• Assist in recruiting, interviewing, and hiring processes
• Communicate performance expectations and company initiatives regularly to employees
• Assist in the development and delivery of performance reviews and provide ongoing feedback to improve morale and performance
• Manage and diffuse customer complaints by developing, implementing, and communicating corrective action plans
• Provide oversight and direction of inventory management and vendor relations
• Demonstrate regular, predictable attendance at assigned work location
• Report for on-call shifts during severe weather and/or nonoperational months
• Perform any additional duties as assigned by management

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Minimum one year of Management, Supervisor, or Lead experience required
• Fleet maintenance and mechanical knowledge preferred
• Must hold a valid driver's license.
• Ability to read, write, speak, and understand the English language, including operational documents
• Ability to use electronic devices including tablets, computers, and mobile devices
• Ability to communicate effectively both in-person and electronically
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Ability to work any shift, including nights, weekends, and holidays within a 24/7 operation

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to lift up to 70 pounds
• Prolonged standing and walking in indoor and outdoor environments
• Ability to reach with arms and grasp with hands
• Ability to push and pull
• Ability to crawl and crouch in confined spaces
• Ability to bend, stretch, squat, and kneel
• Ability to climb and work at elevated heights
• Exposure to moderate and high noise levels
• Exposure to biohazards and/or chemicals
• Exposure to outdoor elements and severe weather conditions
• Ability to hear and respond to spoken voice and audible alarms
• Tasks involving repetitive motions of the arms, wrists, hands, and fingers
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Airlines operate 24/7. Team members must be flexible to work various shifts including nights, weekends, holidays, and extended hours during severe weather operations. The successful Prime Flight team member…