Administrative Services Manager; Garlington Health Center

Administrative Services Manager (Garlington Health Center) Job Overview

Location/

Schedule:

This position is based at the Garlington Health Center located in NE Portland, OR. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position:
Administrative Services Manager Program:
Site Operations

Cascadia's Mission and Vision:
Mission:
Cascadia Health delivers whole health care integrated mental health and addiction services, primary care, and housing to promote hope and support the well-being of the communities we serve. Vision:
We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.

• General:
  Direct day-to-day health center operations, setting priorities and allocating resources to achieve performance and service delivery goals. Maintain a comprehensive view of site operations; proactively identify issues, implement solutions, and ensure timely follow-through. Ensure consistent on-site leadership coverage; lead leadership meetings and coordinate closely with health center leadership. Oversee core administrative functions (e.g., scheduling, intake, registration, billing support, records, mail/courier) to ensure operational efficiency, accuracy, and regulatory compliance.
  
  Resolve complaints, grievances, and operational concerns promptly and effectively, ensuring a positive patient and staff experience. Collaborate with clinical leaders across SUD, psychiatry, and primary care to advance integrated, team-based care. Align administrative operations with clinical priorities; facilitate communication across teams and lead resolution of cross-program challenges (e.g., space, scheduling). Provide operational leadership and strategic input for the development and expansion of programs and services.
  
  Partner with internal programs (e.g., CAIR) to optimize timely patient access and care coordination. Manage site financial performance, including budget development, expense monitoring, and variance resolution. Oversee billing operations, ensuring achievement of performance targets and compliance with documentation, authorization, and regulatory requirements. Ensure purchasing and cash handling practices align with organizational policies and internal controls. Maintain a safe, secure, and well-functioning facility by overseeing maintenance, repairs, and coordination with property management.
  
  Lead space planning and allocation to meet evolving program needs within budget and facility constraints. Drive continuous improvement of systems, workflows, and policies to support organizational goals and operational excellence. Identify and mitigate operational risks through proactive planning and problem-solving. Build and sustain strong partnerships with internal departments, vendors, and community stakeholders. Lead and contribute to cross-functional work groups and process improvement initiatives.
  
  Champion the use of Feedback Informed Treatment (FIT) practices as part of the service delivery model, aligned with Cascadia standards and program implementation levels. Other duties as assigned.
• Regulatory & Compliance:
  Comply with laws, regulations, policies, and procedures under which the program and company operate. Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics. Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. Adhere to mandatory abuse reporting laws and HIPAA requirements. Understand safety regulations and evacuation procedures;
  
  participate in regular safety drills in compliance with program policies and procedures. Serve as (or designate) site safety lead; ensure staff are trained in emergency procedures and incidents are documented and reviewed. Complete assigned employee training in compliance with program and company requirements. Provide guidance, support, and training to staff in alignment with company mission and values.
• Supervisory Oversight:
  In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that supports Cascadia's mission and maintains strategic growth. Facilitate multidisciplinary staff meetings and training with team to discuss safety concerns, crisis management, complex client needs, billing and documentation standards and risks and critical incidents. Assign and coordinate staff schedules and responsibilities. Foster collaboration across administrative, clinical, and cross-functional teams Establish work plans and priorities for staff members, assess the progress of staff members.
  
  Provide consistent…