Executive Director Operations

Calling All Esteemed Leaders!Are you an operations leader who thrives in complex ambulatory care environments and is passionate about improving access, quality, operational performance, and patient experience? Do you enjoy leading across multiple geographies, partnering with clinical and operational teams, and driving system-wide alignment? If so, we invite you to explore this opportunity with Providence.

The Executive Director of Operations is responsible for the operations of Express Care Retail locations in Oregon, Washington, Alaska, and Montana as well as the virtual business servicing the seven states within Providence footprint, and the two Urgent Care clinics wholly owned by Express Care in Washington and Alaska. The Executive Director is also responsible for system alignment in operations for all urgent cares across the Providence System.

Under the direction of the Chief Clinical Officer, the Executive Director assists in developing strategies and accountabilities that lead to the alignment, standardization and ongoing improvement of professional practice, clinical operations, and financial stewardship by evaluating, designing, and implementing best practice. Responsible for facilitating quality improvement processes and implementing the necessary components to achieve the desired outcomes.

This position is responsible for implementation of key business strategies and project management including planning, organizing, and directing the development of complex projects of strategic importance.

This position requires expertise in developing long range business plans to complement and in conjunction with the growth strategies within ambulatory services, acute care, clinical programs, and Providence Medical Groups.

• Manages assigned operations effectively and efficiently in all Express Care locations.
• Ensures alignment in operations, quality metrics, and clinical protocol in Urgent Care clinics and Express Care.
• Monitors the accuracy and reliability of financial data as it pertains to department oversight.
• Implements organized management and administrative functions throughout the ambulatory setting including the establishment of clear lines of responsibility and accountability within department leads.
• Participates in designing strategies that address the unique needs of a diverse workforce, patient population, and community.
• Implements a comprehensive management reporting system for department manager accountability. Implements organized management and administrative functions throughout the ambulatory setting including the establishment of clear lines of responsibility and accountability within department leads.
• Works collaboratively with multidisciplinary and highly matrixed team leadership to accomplish strategic regional goals and objectives.
• Ability to manage multiple geographical sites effectively while maintaining strong professional relationships at all locations.
• Understands organizational revenue, expense performance and capital planning and uses this knowledge strategically to influence operational and clinical decisions.
• Ensures the professional and administrative staff monitor and evaluate the quality and appropriateness of patient care and clinical performance, resolves identified problems and reports information to the CCO pertinent to fulfilling the responsibility for the quality of patient care.
• Coordinates ambulatory services with the identified needs of the patient population served.
• Participates in the development of and assists in the process of maintaining a formal budget. The budget should reflect a clear, concise coordinated financial program for attaining goals and objectives. Participation with general capital expenditures and cash flow…