Fire Alarm Service Manager – Vancouver​/Portland

Why You’ll Love This Role:

Our fire alarm service operation is one of the fastest-growing parts of our business, covering inspection, testing, maintenance, and repair of proprietary and non-proprietary electronic fire alarm systems. As Fire Alarm Service Manager, you’ll lead the technicians, inspectors, and service coordinators who keep life-safety systems running for customers across the region, blending strategic planning with hands-on leadership. If you know alarm technology inside and out and are passionate about building a team that delivers outstanding service, this role puts you at the center of work that genuinely protects lives and property.

• Team Leadership and Management:
  Hire, train, and mentor fire alarm technicians, inspectors, and service coordinators including the supervision of daily field and office operations; create a positive and collaborative team environment that fosters growth and excellence.
• Service Strategy and Implementation:
  Deeply understand our fire alarm service strategy and identify ways to improve procedures and policies; ensure service level agreements and inspection frequencies are consistently met; identify and address service gaps to enhance performance.
• Scheduling and Dispatch Oversight:
  Oversee scheduling and resource allocation for inspection, testing, and service work while also balance recurring inspection commitments with urgent service calls and emergency response.
• Code Compliance:
  Ensure all inspection, testing, and maintenance work complies with NFPA 72 and other applicable codes and standards; maintain strong working relationships with Authorities Having Jurisdiction (AHJs) and support customers through compliance requirements.
• Customer and Vendor Relationship Management:
  Maintain strong relationships with customers and vendors; serve as primary point of contact for escalations and issues, and monitor satisfaction.
• Performance Monitoring and Reporting:
  Track, analyze, and identify trends for service metrics including response time, resolution rates, and inspection completion.
• Operational Management:
  Oversee day-to-day service operations including invoicing, inventory management, work orders, and inspection documentation; ensure records meet industry and regulatory requirements.
• Budget Management:
  Effectively manage the fire alarm service budget including resource allocation, cost-control measures, and service quality standards.
• Continuous Improvement:
  Stay current on alarm industry trends, innovations, and technology; identify and implement improvements to enhance service delivery and customer satisfaction.

• Education:
  
  Bachelor’s degree in Business Administration or related field preferred; equivalent combination of education and experience considered
• Experience:
  
  5+ years of experience in fire alarm systems or fire protection, including inspection, testing, and maintenance work
• Leadership Abilities: 2+ years of experience in team management, coaching, and development of fire alarm professionals
• Certifications:
  
  NICET III in Fire Alarm Systems preferred; NICET II considered with strong leadership experience
• Code Knowledge:
  Working knowledge of NFPA 72 and NEC (low voltage); familiarity with water-based fire sprinkler systems is a plus
• Technical
  
  Skills:
  
  Proficiency with Microsoft Suite and Google Suite; experience with service management or construction software (e.g., Viewpoint/Spectrum) is a plus
• Customer Focus:
  Strong commitment to customer satisfaction with proven ability to manage complex customer relationships
• Problem-Solving:
  Excellent analytical and problem-solving skills with ability to make sound decisions under pressure
• Communication:
  Exceptional verbal and written communication skills; ability to effectively…