Associate Vice President, Operations

Avenue5 is growing, and we are in search of an associate vice president to join our dynamic team of Fivers!

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

The associate vice president creates the strategic direction for existing complex portfolio clients within assigned regions and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. The associate vice president will execute long- and short-term plans and directives by implementing judgement, vision, management and leadership.

• Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts.
• Responsible for full associate life cycle including recruiting, mentoring and performance management.
• Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions.
• Responsible for achieving growth and operational KPI’s for portfolio clients in assigned regions.
• Responsible for the properties annual budget, P&L statements, general ledger and creating necessary reports for the property owners and Avenue5 leadership.
• Lead all aspects of the client relationship including communications, planning, education, and problem resolution.
• Provide subject matter expertise to clients to ensure product utilization is optimal.
• Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements within assigned regions.
• Maintain an expert level knowledge and understanding of all Avenue5 products and services.
• Assess revenue and profit potential for all properties and portfolio clients.
• Lead special projects to support client development within assigned regions.
• Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services.
• Perform other duties as assigned.

• Bachelor’s degree is required.
• Real estate license as required by state or local law.
• Ten or more years of experience in multi-family property management is required.
• Five or more years of direct management experience is required.
• Five or more years of experience in managing, expanding and developing relationships with clients at a senior level is required.
• CPM certification is preferred.
• Participation in industry groups is preferred.
• Five or more years of experience in Yardi Voyager or other equivalent system is required.
• Understanding of HUD and/or loan assistance process is preferred.

• Strong understanding of property management industry trends, issues and emerging technology.
• Track record of accomplishments and high-impact results.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Intermediate to advanced level knowledge with MS Office Suite including Outlook, Word, PowerPoint and Excel (including Excel functions).
• Ability to meet deadlines.
• Ability to read and understand financial statements.
• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
• Excellent written and verbal communication…